Popular Questions for Ontario


  • California
  • Delaware
  • Illinois
  • Indiana
  • Maryland
  • Massachusetts
  • Michigan
  • New Jersey
  • New York
  • Ohio
  • Pennsylvania
  • Georgia
  • Texas


  • Alberta
  • British Columbia
  • Ontario
  • Quebec
  • Saskatchewan
  • Manitoba

Where and how do I pay my energy bill?

You will receive your bill and can render payment directly with Just Energy. Consult your bill for payment options or check out our Payments page for more information.

Just Energy does not bill separately from your utility bill in most states and territories, it is simply listed as your supplier. Contact your utility to determine what methods can be used to pay your bill.

Will my bill come directly from Just Energy?

In most cases, Just Energy does not bill separately from your utility for electricity or natural gas. Just Energy's charges will appear as a separate line item on your utility bill. Only customers in Texas, Georgia, California, and Alberta receive their bill directly from Just Energy.

Is Just Energy charging me for my supply only?

Your contract with Just Energy covers your electricity and/or natural gas supply costs and JustGreen if you choose to enroll. If you choose to enroll in additional contracts, such an ecobee payment plan, you may see these charges on your bill as well.

If your electricity and/or natural gas bill does not come directly from Just Energy, but from your local utility provider, you’ll receive a separate bill for your additional product contract from Just Energy.

Who do I contact with questions regarding my bill?

Refer to your plan’s Terms and Conditions to learn more about your contract. If you live in Texas or Alberta, most questions regarding your bill can be answered simply by logging in to your Just Energy online account. You can also sign in to the Just Energy Advisor app to check your current account status, billing history, current charges, and other details.

Need to speak a customer care agent directly? Call 1-866-587-8674 to speak with someone who can help you with your account.

How can I cancel my Just Energy contract?

You can contact our customer service team to cancel your contract, but note that early termination fees may apply.

Just Energy Customer Service: 1-877-240-3931
Amigo Energy Customer Service: 1-844-344-6991
Tara Energy Customer Service: 1-844-344-6992

Didn't find what you were looking for? Contact Us