Billing & Payment Options
Just Energy provides a variety of options to make paying your bill convenient and hassle free.
Texas and Alberta Customers
You’ll receive your electricity bill from Just Energy for your supply and utility charges.
Reside Outside Texas & Alberta?
Depending on your state or province, you may receive two separate bills, one from the utility company and one from Just Energy, or you may receive a single monthly bill from your utility. For more specific information on your billing and payment options, see below.
Find Your Region’s Billing and Payment Options
United States
California | Delaware | Illinois | Indiana | Maryland | Massachusetts | Michigan | New Jersey | New York | Ohio | Pennsylvania | Texas
Canada
United States
California
Natural Gas
Contact Just Energy customer service for information on how to pay your bill. You can contact Just Energy at 1-877-226-5368 during normal business hours or email customer service at [email protected].
Electricity
Effective your first meter read schedule date after November 15, 2020, Just Energy’s electric customers will be transferred to Pilot Power Group Inc. There will be no interruption to your service because of this transfer. If you have any questions, please contact Just Energy at 1-877-226-5368 or Pilot Power at 1-855-227-4568.
Delaware
Your Just Energy bill will be part of your utility bill.
Illinois
Your Just Energy bill will be part of your utility bill.
Indiana
Your Just Energy bill will be part of your utility bill.
Maryland
Your Just Energy bill will be part of your utility bill.
Massachusetts
Your Just Energy bill will be part of your utility bill.
Michigan
Your Just Energy bill will be part of your utility bill.
New Jersey
Your Just Energy bill will be part of your utility bill.
New York
Your Just Energy bill will be part of your utility bill.
Ohio
Your Just Energy bill will be part of your utility bill.
Pennsylvania
Your Just Energy bill will be part of your utility bill.
Texas
See payment options for Texas customers.
Energy Management Tool for Texas Customers
Texas customers also have access to the Energy Smart Portal, a free service for Texas residential customers with smart meters that allows you to track your weekly energy consumption, forecast, budget your energy costs and make payments online.
Canada
Alberta
Alberta customers have a variety of billing and payment options.
See payment options for Alberta customers.
British Columbia
Contact your utility to determine what methods can be used to pay your bill.
Ontario
Contact your utility to determine what methods can be used to pay your bill. You can contact Just Energy at 1-833-757-1613 during normal business hours or email customer service at [email protected].
Saskatchewan
Contact your utility to determine what methods can be used to pay your bill.
Call 866-288-3105 now to get our best rates in your area!
FAQs
What payment methods does Just Energy accept in Texas?
Just Energy makes it easy to pay your bill in whichever way is most convenient for you. You can choose from several secure payment options.
- Automatic Payments: Set up recurring payments by credit card or ACH to ensure your bill is paid on time every month.
- Online: Visit the My Account page and log in to make a payment.
- By Phone Pay through our automated system by calling 866-268-1975.
- By Cash: Visit an authorized payment center to pay in person. Find a location near you.
- Mail: Detach the payment stub from your bill and send it with a check or money order to: PO Box 650518 Dallas, TX 75265-0518
For a full breakdown of payment methods, please reference the Just Energy Payment Policy.
What payment methods does Just Energy accept in Alberta?
Alberta customers have several ways to pay their Just Energy bill:
- Automatic Payments: Email [email protected] to start the Autopay process and make sure you never miss a payment.
- Online: Visit the My Energy World Portal, log in, and make a payment.
- By Phone Our automated system is available at 855-385-4837 and accepts Visa or MasterCard.
- Mail: Detach the payment stub from your bill and send it with a check or money order to: Just Energy Alberta L.P, PO Box 2533 STN M, Calgary, AB T2P 0R7
How do I pay my Just Energy bill if I live outside of Texas and Alberta?
Customers not in Texas or Alberta may receive two separate bills, one from their utility company and one from Just Energy, or one single monthly bill. For specific payment options by state or province, see details above on this billing and payment page.
If I have a question about my Just Energy bill, how can I reach out?
If you have any questions about your bill, please call Just Energy at 866-587-8674.
When is my Just Energy bill due and how is the billing cycle set?
Billing due dates and cycles can vary by region and utility. The easiest way to confirm your exact due date and billing period is to log into your account.
What is included in my electricity bill?
Your Just Energy plan’s advertised rate covers only the energy supply portion of your service. The total amount you see on your bill includes additional charges and fees from your local utility or delivery company, as well as any optional services you’ve chosen.
Here are some common items that may appear on your bill:
- TDU/TDSP Delivery Charges: In Texas, fees from your local utility for delivering electricity to your home.
- Utility Pass-Through Charges: Additional utility costs or adjustments that are applied to all customers in your area.
- Taxes and Government Fees: Standard charges required by local or state regulations.
- Optional Add-Ons: Charges for products or programs you’ve selected, such as JustGreen Power, JustGreen Natural Gas.
To review your current rates, usage, and billing breakdown, log into your account for a full overview.