- Natural gas is injected with a distinct odor, which many people equate to that of rotten eggs. If the odor of gas is present when you return to your home, immediately leave the affected area and call your gas company from a safe location. Residents should never try to identify the source of a leak themselves.
- If you smell gas, do not use a telephone or cellular phone, turn light switches on or off, operate any appliance or do anything that might cause a spark, such as a lighting a match or turning on a flashlight.
- If flooding occurs at a residence or business and the gas appliances are or have been submerged under water, do not try to operate the appliances.
- During clean up and repair after a storm avoid causing damage to the gas lines. This also pertains to removing downed trees as they can become entangled with natural gas lines.
- Following a weather emergency, ensure the gas meter is visible, and the area surrounding the meter is free of trash and debris. Mechanical equipment used after the storm to clean up a
location may damage an unseen meter. If a natural gas meter is damaged or gas line is exposed, immediately leave the area and call your gas company.
Customers are urged to immediately report natural gas leaks to their gas company. The damage assessment and restoration process begins once the storm has passed, and it’s safe for crews to
proceed with gathering information and determining the extent of the service needs in the affected areas.