Storm Safety Tips from Just Energy

Before the Storm

  • Customers should identify their gas meter location
  • Customers should leave their gas meter on to maintain proper pressure in the gas piping within their homes or businesses and to prevent water from entering the lines should flooding occur. Most gas appliances have safety valves that shut off the flow of gas automatically if the pilot light goes out.
  • A customer’s natural gas service should operate uninterrupted throughout the storm. Only authorized gas company or emergency personnel should turn the valve off. In cases of severe lightning, customers should consider unplugging natural gas appliances to avoid possible electrical damage.
  • Customers are urged to immediately report natural gas leaks to their gas company. The damage assessment and restoration process begins once the storm has passed, and it’s safe for crews to proceed with gathering information and determining the extent of the service needs in the affected areas.

During/Immediately After the Storm

  • Natural gas is injected with a distinct odor, which many people equate to that of rotten eggs. If the odor of gas is present when you return to your home, immediately leave the affected area and call your gas company from a safe location. Residents should never try to identify the source of a leak themselves.
  • If you smell gas, do not use a telephone or cellular phone, turn light switches on or off, operate any appliance or do anything that might cause a spark, such as a lighting a match or turning on a flashlight.
  • If flooding occurs at a residence or business and the gas appliances are or have been submerged under water, do not try to operate the appliances.
  • During clean up and repair after a storm avoid causing damage to the gas lines. This also pertains to removing downed trees as they can become entangled with natural gas lines.
  • Following a weather emergency, ensure the gas meter is visible, and the area surrounding the meter is free of trash and debris. Mechanical equipment used after the storm to clean up a location may damage an unseen meter. If a natural gas meter is damaged or gas line is exposed, immediately leave the area and call your gas company.

Customers are urged to immediately report natural gas leaks to their gas company. The damage assessment and restoration process begins once the storm has passed, and it’s safe for crews to proceed with gathering information and determining the extent of the service needs in the affected areas.

Questions? Give us a call at 1-866-587-8674