All residential plan customers who provide their email address will be automatically enrolled³ in Perks, our complimentary loyalty program.
Your initial member points will be loaded within three months of becoming a Just Energy customer. Earn points every month as a thank you for being a loyal Just Energy customer.
Redeem your points! Your reward options range from devices like LED bulbs, shopping or dining gift cards, or Just Energy Mastercard® Prepaid Cards.
Receive 2500 points upfront as a new Perks member.
Sign up with Just Energy and being earning rewards even faster.
Every time you pay your Just Energy bill, you'll collect 1 Perks point for every dollar spent.⁴
Perks points to redeem towards energy efficient products, gift cards and Just Energy Mastercard® Prepaid cards.
Am I eligible to participate in the Perks Rewards program?
Yes! All Just Energy active customers with accounts in good standing are eligible to participate in the Rewards program. All you need is a valid email address to sign up as a Member. Your initial member points will be loaded within three months of becoming a Just Energy customer.
How do I join the Perks Rewards program?
Sign up with a valid email address, and you’ll receive an activation email with a link to our Rewards site. Simply click the link and create your password to complete registration.
How do I earn Perks points?
Every time you pay your Just Energy bill, you’ll collect 1 Perks point for every dollar spent.⁴
How do I redeem my points?
To redeem your points, log into your account on the Perks Rewards website. Click the “My Account” tab and then the “Account Activity” link to see your points balance and view Rewards options, such as shopping and dining gift cards, smart energy products or Just Energy Mastercard® Prepaid Card.
How do I find out how many points I have?
Login into your account on the Perks Rewards website and click the “My Account” tab and then the “Account Activity” link.
Do my Perks points expire?
Points do not expire in Canada due to regulations in AB.
How soon do my points appear in my account?
Once enrolled in the Perks Reward program, you’ll receive an automated email each time points are loaded. Your member points will be loaded within three months of becoming a Just Energy customer. After you receive your first point load, you will receive your monthly point load within 10 days of paying your bill.
Is shipping free on the energy saving products?
Shipping is free for most Reward products. However, a few bulkier or oversized items may require additional delivery fees. These can be paid with your Perks points balance or a credit card during checkout.
How do you send gift cards and energy saving products?
Rewards products and gift cards are shipped via Canada Post Ground Services or United States Postal Service (USPS) with an estimated arrival time of 15-20 business days.
What do I do if my gift card, prepaid card, or energy saving device doesn’t work or never arrived?
If you’re having trouble with your Perks Rewards products, you can email our Customer Care team at firstname.lastname@example.org. Or you can call us at 1-844-210-9094 for quick, friendly assistance between 9am–5pm Eastern Time Monday through Friday.