FAQs

Showing FAQs for Ontario

USA

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Canada

  • Alberta
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Your Online Account

How do I set up my Just Energy account online?

New and existing Just Energy customers need to first create an account on our My Energy World portal. Simply enter your Just Energy account number and postal code to get started.

How do I login into My Energy World?

You can securely access your account by entering your email address and the password you created during sign up.

How do I retrieve or reset my password if I can’t get into my Account?

To retrieve or set up a new password, select the “Forgot Password?” option and enter the email address associated with your account.

What can I do from My Energy World account?

Your online account allows to you to:

  • View your account information
  • Check billing information
  • Pay your account online
  • Set up email billing alerts
  • See what green products we have available
  • View special offers and news from Just Energy
  • Read tips for energy efficiency
  • Consult our frequently asked questions and answers

How do I change the email address associated with my account?

To change your email address, navigate to your “Profile” to it with your new or preferred email.

My Account Portal and Energy Advisor App

How do I get set up on the My Account portal?

New and existing Just Energy customers need to first create an account. Simply access the portal and enter your account number, billing zip code or postal code to get started.

How do I login into the My Account portal?

You can securely access your account by entering your email address and the password you created during sign up.

How do I retrieve or reset my password if I can’t get into my Account?

To retrieve or set up a new password, select the “Forgot Password?” button from the login portal and enter the email address associated with your account.

What can I do from MyAccount portal?

The My Account portal allows to you to:

  • View current services
  • Check usage history
  • See billing history
  • Review payment activity
  • Set up auto pay
  • Check your current balance
  • View your Perks Rewards points balance

Additionally, you can use My Account to:

  • Report an outage
  • Read your message alerts
  • Notify us that you’re moving
  • View special offers
  • Chat with customer service

How do I change the email address associated with my account?

To change your email address, navigate to your “Profile” to it with your new or preferred email.

What can I do from the Just Energy Advisor App?

You can check your usage and bill projections, rebate offers, set up auto pay, or report an outage with your utility provider or to Just Energy. We also offer tips to help you improve energy efficiency, schedule maintenance, and schedule maintenance reminders on home and appliance equipment.

Texas customers are further able to use the mobile app to access an overview of your current services, including plan and term details, and cancellation fees.

Connection and Service

Which Canadian provinces is Just Energy authorized to operate in?

Alberta, British Columbia, Manitoba, Ontario, Quebec, Saskatchewan

Will my natural gas and electricity bill be different if I sign up with Just Energy?

No, you will continue to be billed by your utility for natural gas and electricity. The only difference will be that you will see Just Energy listed as your supplier on your bill. Click below for an example of where Just Energy charges could appear on your energy bills.

What services does Just Energy offer?

Established in 1997, Just Energy (NYSE:JE, TSX:JE) is a leading retail consumer company specializing in electricity and natural gas commodities, energy efficiency solutions, and renewable energy options. Just Energy serves residential and commercial customers in Canada, the U.S., Ireland, the U.K., Germany, and Japan. We provide homes and businesses with a broad range of energy solutions that deliver greater comfort, convenience, and control.

In some markets, our commodity offerings vary. See the list below to find out if serviced may be limited to either electricity or natural gas.

Electricity Only
Delaware
Texas
Massachusetts

Gas Only
California
Georgia
Indiana
Michigan

Established in 1997, Just Energy (NYSE:JE, TSX:JE) is a leading retail consumer company specializing in electricity and natural gas commodities, energy efficiency solutions, and renewable energy options. Just Energy serves residential and commercial customers in Canada, the U.S., Ireland, the U.K., Germany, and Japan. We provide homes and businesses with a broad range of energy solutions that deliver greater comfort, convenience, and control.

In some markets, our commodity offerings vary. See the list below to find out if serviced may be limited to either electricity or natural gas.

Gas Only
British Columbia
Manitoba
Saskatchewan
Quebec

How long after signing up will Just Energy take effect as my supplier?

Depending on the region you’re located in, may take up to several weeks for your enrollment to begin after you first sign your contract with Just Energy. If it has been longer than the approximate time below for your state, and you still do not see Just Energy listed on your utility bill, please contact us.

State Approximate time to enrollment from signing
Delaware 4 days
California 1-2 billing cycles
Georgia 7-10 days, or next billing cycle
Illinois 5 days
Indiana 5 days
Maryland 7 days
Massachusetts 8 days
Michigan 3 days
New Jersey 15 - 120 days
New York 8 days
Ohio 5 days
Pennsylvania 8 days
Texas 2 days

How can I transfer my Just Energy service to a new address?

Service transfer depends on your location. Please contact Just Energy with your move request. Depending on your area, we will either process your move or terminate the agreement (at our sole discretion).

In Texas, you can log into account.justenergy.com to transfer your service online in less than 5 minutes!

Can I have service at two addresses at the same time?

Yes, you can. However, we require a separate contract for each address.

Does transferring my service affect my contract?

No, the existing contract will still stay in effect. The only change will be the service address on record.

Will I have to pay a fee to transfer my service?

No, there is no fee required to transfer your service.

How can I cancel my Just Energy contract?

You can contact our customer service team to cancel your contract, but note that early termination fees may apply.

Just Energy Customer Service: 1-877-240-3931
Amigo Energy Customer Service: 1-844-344-6991
Tara Energy Customer Service: 1-844-344-6992

How do I change my Just Energy plan?

We understand that life and situations change, and with these adjustments your energy needs may vary. Please call us at 1-866-587-8674 to help you find the right energy plan for you.

What are some types of energy plans offered by retailers?

Typically, energy retailers offer price protected plans (allowing you to secure your commodity supply rate for a set period of time) and variable-rate plans (where the commodity supply rate would change with shifts in the market for a set period of time). Learn more about the benefits and why you would be interested in one plan over the other.

Typically, energy retailers offer price protected plans, allowing you to secure your commodity supply rate for a set period of time. Some retailers, like Just Energy, also offer green energy options which provide the opportunity to offset the negative pollution caused by your household energy consumption.

What is main benefit of Just Energy's offered plan?

Fixed-rate plans offer customers a set rate for their commodity supply over a period of time. These plans provide protection from market price variation as your rate is fixed and not affected by changes in commodity prices. Please refer to our plan type guide to better understand the benefits of the different types of plans.

Contracts, Service Transfers and Cancelation

How do I change my Just Energy plan?

To see if changing your plan is possible, please call us at 1-866-587-8674 or email us at cs@justenergy.com.

How can I transfer my Just Energy service to a new address?

Please contact them to sign up and learn more about the program at cs@justenergy.com prior to your move. To ensure a seamless transition, you will also be required to contact your utility to request that your Just Energy program be transferred to your new address.

Can I transfer my service and have service at two addresses at the same time?

You may transfer your service however it is not possible to have the same contract apply to two locations at the same time. Please contact our Customer Service representatives using any of the below methods to ensure a seamless transfer.
Email: cs@justenergy.com

Does transferring my service affect my contract?

No, the existing contract will still uphold. The only change will be the service address on record.

Will I have to pay a fee to transfer my service?

In most cases, there is no fee to transfer your service. Refer to the Terms and Conditions of your contract for details.

How do I transfer my Just Energy Service to a new address?

If you are moving, please inform Just Energy by calling 1-866-587-8674 or emailing us at cs@justenergy.com prior to your move. To ensure a seamless transition, you will also be required to contact your utility to request that your Just Energy program be transferred to your new address. Refer to the Terms and Conditions to understand your options and associated fees if you choose to discontinue gas supply before the end of your contract term.

How can I cancel my Just Energy contract?

You can only cancel your agreement with Just Energy on the anniversary date of your contract. To cancel your agreement, please call Just Energy at 1-866-587-8674. Applicable exit fees may apply. Refer to your Terms and Conditions for details.

What is Just Energy's mailing address for exit fees or documentation?

If you are sending us payment by mail, please send it to: Just Energy, 80 Courtneypark Drive West, Units 3 & 4, Mississauga, ON L5W 0B3.

What is the "Understanding Your Energy Contract" booklet?

This is a booklet that provides information about your options when it comes to selecting an energy supplier. It is important to read through the booklet before signing with an energy retailer such as Just Energy.

Green Energy and JustGreen

Does Just Energy offer green energy products?

Yes, Just Energy does offer green energy products in all of our service areas.

What is a green energy product?

For electricity, a green energy product means Just Energy purchases renewable energy credits to offset the equivalent of a percentage of your household electricity consumption. Renewable energy credits support electricity generated from renewable sources such as hydro, solar or wind. For natural gas, a green energy product means that Just Energy purchases carbon offsets to offset the equivalent of a percentage of your household natural gas consumption, which helps reduce your environmental impact.

For electricity, a green energy product means Just Energy purchases renewable energy credits to offset the equivalent of a percentage of your household electricity consumption. Renewable energy credits support electricity generated from renewable sources such as hydro, solar or wind. For natural gas, a green energy product means that Just Energy purchases carbon offsets to offset the equivalent of a percentage of your household natural gas consumption, which helps reduce your environmental impact.

Why Should I Buy A Green Energy Product?

Buying a green energy product is your opportunity to take action on the growing global and local urgency associated with climate change, while simultaneously increasing consumer demand for sustainable and renewable green energy products.

Buying a green energy product like JustGreen is your opportunity to take action on the growing global and local urgency associated with climate change, while simultaneously increasing consumer demand for sustainable and renewable green energy solutions.

What green products does Just Energy Offer?

Just Energy offers JustGreen™ Power commodity supply.Learn more about these products.

How Do I Sign Up For JustGreen™?

When you sign up for an energy plan with Just Energy you can choose to offset some or all of your energy consumption for an added cost, when signing the contract. You can also contact us to sign up over the phone as an existing customer.

When you sign up for an energy plan with Just Energy you can choose to offset some or all of your energy consumption when signing the contract. With some contracts, JustGreen will be an additional charge, with other products, the cost of JustGreen will be included in your commodity price. You can also contact us to sign up over the phone as an existing customer.

What renewable energy and carbon emission reduction products have Just Energy And JustGreen customers contributed to?

The JustGreen program helps support the development and growth of more than 30 green energy projects across North America. This has helped offset more than 667,000 metric tons of carbon emissions and inject more than 2.8 million mWh of renewable energy into the electricity grid. Click below to learn more about the projects Just Energy supports. View our projects and impact.

The JustGreen program helps support the development and growth of more than 30 green energy projects across North America. To date, Just Energy has invested more than ,000 on renewable energy projects in Alberta alone. This has helped inject more than 2.8 million mWh of renewable energy into the electricity grid.

Outages, Shortages, and Emergencies

Who do I contact if there are any emergencies, leaks, or shortages with my electricity or natural gas?

For any issues with your distribution or supply, you need to contact your utility company. Utilities typically own, manage and maintain power lines, wires, and pipes. If you are experiencing any problems or emergencies related to your electricity or natural gas supply, contact your local utility’s emergency line immediately.

Who I do contact if there are any emergencies, leaks, or shortages with my commodity supply?

Please contact your local natural gas utility for any problems you may be having receiving your natural gas supply, or any emergencies in your area.

Phone: 1-866-587-8674
Email: cs@justenergy.com

Perks Rewards Program

What is Just Energy’s Perks Rewards Program?

To express our appreciation for our customers ongoing loyalty, we offer a Perks Rewards Program to express appreciation for their business, reward their loyalty and to add value by helping make their home more efficient and lower their electric and gas consumption.

To express our appreciation for our customers ongoing loyalty, we offer a Perks Rewards Program to express appreciation for their business, reward their loyalty and to add value by helping make their home more efficient and lower their electric and gas consumption.

What can I redeem my points for?

You can redeem your points for Visa Prepaid Cards, gift cards or energy-efficient products at www.Justenergyperks.com

How can I enroll in the Just Energy Perks Rewards Program?

To enroll in our Perks Rewards Program, visit our Perks portal. Alternatively, you can call Just Energy for assistance at 1-866-587-8674.

Just Energy Perks Rewards
Tara Energy Perks Rewards
Amigo Energy Perks

To enroll in our Perks Rewards Program, visit our Perks portal. Alternatively, you can call Just Energy for assistance at 1-866-587-8674.

Service Areas

Which US states is Just Energy licensed to operate in?

California, Delaware, Georgia, Illinois, Indiana, Maryland, Massachusetts, Michigan, New Jersey, New York, Ohio, Pennsylvania, Texas.

Which Canadian territories is Just Energy authorized to operate in?

Alberta, British Columbia, Manitoba, Ontario, Quebec, Saskatchewan

Regional Regulatory Information and Disclosures

What Is The Delaware Public Service Commission (PSC)?

The PSC is the regulatory body for all utility services including telephone, cable, water, natural gas and electricity. Learn more.

Quarterly Fuel Mix Label-
Please see attached PDF: Quarterly Fuel Mix Label.

Annual Fuel Mix Label-
Please see attached PDF: Annual Fuel Mix Label.

What Is The Georgia Public Service Commission (PSC)?

The PSC is the regulatory body for all utility services including telephone, cable, water, natural gas and electricity.

What Is The Illinois Public Service Commission (PSC)?

The ICC is a major regulatory body for all consumer, processes, registries and transport in Illinois, including utilities such natural gas and electricity. Learn more.

What is the Office of Utility Consumer Counselor (OUCC)?

OUCC is the regulatory agency for services including water, natural gas and electricity. Learn more.

What is the Maryland Public Service Commission (PSC)?

PSC is a major regulatory body for all services including telephone, cable, water, rail, vehicle, natural gas and electricity. Learn more.

What is the Michigan Public Service Commission (MPSC)?

The MPSC is a major regulatory body for all processes, registries and transport in Michigan, including natural gas and electricity. Learn more.

What is the Department of Public Utilities?

The Department of Public Utilities is responsible for oversight of investor-owned electric power, natural gas and water utilities in the Commonwealth; developing alternatives to traditional regulation; monitoring service quality; regulating safety in the transportation and gas pipeline areas; and for the siting of energy facilities. The mission of the Department is to ensure that utility consumers are provided with the most reliable service at the lowest possible cost; to protect the public safety from transportation and gas pipeline related accidents; to oversee the energy facilities siting process; and to ensure that residential ratepayers' rights are protected. Department of Public Utilities.

What is the Just Energy Disclosure Label for Massachusetts Customers?

Click below to view or download the Just Energy Disclosure Label for Massachusetts customers.

Disclosure Label
Grafica de Divulgacion

What is the New Jersey Board Of Public Utilities (BPU)?

BPU is a major regulatory body for all services including telephone, cable, water, natural gas and electricity. Learn more.

What is the New York State Department of Public Service (DPS)?

The New York State Public Service Commission (DPS) is a major regulatory body for all services including telephone, water, natural gas and electricity. Learn more.

What is NYISO?

The New York Independent System Operator (NYISO) is a not-for-profit corporation responsible for operating the state’s bulk electricity grid, administering New York’s competitive wholesale electricity markets, conducting comprehensive long-term planning for the state’s electric power system, and advancing the technological infrastructure of the electric system serving the Empire State. Please visit its website for more information: www.nyiso.com

What is FERC?

The Federal Energy Regulatory Commission (FERC) is the United States federal agency with jurisdiction over interstate electricity sales, wholesale electric rates, hydroelectric licensing, natural gas pricing and oil pipeline rates.

What is a "capacity cost"?

Capacity cost is paid to power generators to ensure that there’s enough power produced during "peak" hours. Those are the hours in the hottest days of the year. As electricity cannot be easily stored, generators need to be incented to build more power plants to meet demand, which drives up the capacity costs in areas where generation is scarce.

What is the Public Utility Commission Of Ohio (PUCO)?

The PUCO is the regulatory agency for all services including telephone, water, natural gas and electricity. Learn more.

What is the Pennsylvania Public Utility Commission (PUC)?

Pennsylvania PUC is a major regulatory body for all services including telephone, rail, natural gas and electricity. Learn more.

What is the Public Utility Commission of Texas (PUC)?

The PUC is the major regulatory body for all electric services in Texas.

What is a PUC Assessment?

A fee assessed to recover the costs for administering the Public Utility Regulatory Act, which primarily is intended to fund the PUC.

What is miscellaneous gross receipts tax reimbursement (GRT)?

A fee assessed to recover the miscellaneous gross receipts tax imposed on retail electric providers operating in an incorporated city or town having a population of more than 1,000.

What are your rights as a customer (YRAC)?

To ensure that you are aware of Your Rights as a Customer, the Public Utility Commission of Texas requires that with any electricity contract you sign up for you receive a copy of Your Rights as a Customer.

What is an EECRF (energy efficiency cost recovery factor)?

The Texas Energy Efficiency Cost Recovery Factor (EECRF) Rider is in effect as a result of PUCT regulations designed to establish a mechanism under which electric utilities may recover costs associated with providing energy efficiency programs.

What does Just Energy offer in Alberta?

Just Energy currently offers a Price Protect Electricity and Natural Gas programs along with a Predict-a-Bill Natural Gas program. Learn more about Just Energy's plans available in Alberta.

How much will I be charged If I end my contract early?

You have 10 days after receiving your FortisBC confirmation letter to cancel your contract with Just Energy without penalty. Refer to the Terms and Conditions of your contract for complete details.

What is the British Columbia Utilities Commission (BCUC)?

The BCUC is the regulatory body that governs natural gas and electricity in British Columbia.

What is the Customer Choice Standard Information booklet?

This is a booklet that helps you understand and read about your energy supplier choice options. It is required that you read through before signing with a retailer such as Just Energy.

Is Just Energy licensed to sell natural gas and electricity in Ontario?

Just Energy is licensed by the Ontario Energy Board (OEB) to market natural gas under Gas Marketer License GM-2010-0152 and electricity under Electricity Retailer License ER–2010-0153.

What is the Global Adjustment?

The Global Adjustment accounts for differences between the market price and rates paid to regulated generators, and the costs of generation contracts held with the Ontario Power Authority.

This is a credit or charge determined by the Ontario government to be assigned to all Ontario electricity consumers. This adjustment was implemented January 1, 2005, and the rate is adjusted monthly. The amount calculated and applied by utilities to non-RPP consumer invoices varies based on the meter read/bill cycle for each customer.

The Global Adjustment is set to reflect the difference between the market price and:

  1. The regulated rate paid to Ontario Power Generation's baseload generating stations
  2. Payments made to suppliers that were awarded contracts through the government's RFP process
  3. Contracted rates paid to Non-Utility Generators.

The Global Adjustment impacts all customers, regardless of if they are with the utility or a retailer. The only difference is that customers with a retailer will see the Global Adjustment broken out as a separate line item on their bill. The Global Adjustment was formerly known as the Provincial Benefit.

What is Final Variance Settlement?

For customers on the RPP, the difference between the amount consumers have paid for electricity and the amount that has been paid to generators is tracked in an account. Consumers who move out of province or leave the RPP for a retailer or spot market pricing will need to settle their share of the balance of that account. This may result in a credit or a charge, depending on price of electricity paid to generators. For customers who remain on the RPP, the amount of the settlement will be rolled into the new pricing set every six months. Customers who protect their price with Just Energy will only pay a one-time settlement.

What is time-to-use (Tou) pricing?

The provincial government has imposed a new complicated electricity plan known as time-of-use pricing where the rate you are charged depends on when you use your electricity and the rates are different for On-Peak usage hours, Mid-Peak usage hours and Off-Peak usage hours. Mid-Peak and On-Peak hours flip in the winter and summer due to demand factors and rates can change every 6 months. Ontario Residential

What is the Ontario system-wide electricity supply mix?

Click below to view the Electricity Facts Label chart that shows: (i) Just Energy's electricity supply mix with 1 to 5 units of JustGreen Power; and (ii) Ontario's system-wide electricity supply mix (2015 data, as determined by the Ministry of Energy). Electricity Facts Label

What is the Ontario Energy Board (OEB)?

The Ontario Energy Board is the regulatory body that governs natural gas and electricity in Ontario. Click below to learn more.

What is a price comparison form?

A Price Comparison Form lists your current utility's rate and charges for your given commodity, as well as the proposed rate and charges by the energy retailer. Before entering into an agreement with a retailer, a customer must sign (or for online enrolments acknowledge) the price comparison form.

Why does Just Energy require a price comparison form to be signed as part of my energy contract?

Under new legal and regulatory requirements that came into effect January 1, 2011, all new and renewal residential and small to mid-sized commercial natural gas and electricity contracts are required to be accompanied by a board-approved Price Comparison Form.

Why does Just Energy require a disclosure statement to be signed as part of my energy contract?

Under new legal and regulatory requirements that came into effect January 1, 2011, all new and renewal residential and small to mid-sized commercial natural gas and electricity contracts are required to be accompanied by a board-approved Disclosure Statement.

Why does Just Energy require a disclosure statement to be signed as part of my energy contract?

A customer must sign the Disclosure Statement (or the "Commodity Sale of Natural Gas Disclosure Statement and Appointment of Agent") in order to appoint a gas retailer as the customer's agent for certain purposes. This document also permits SaskEnergy to exchange customer account information with the gas retailer and highlights the benefits and risks associated with the commodity sale of natural gas.

What is a PUC assessment?

A fee assessed to recover the costs for administering the Public Utility Regulatory Act, which primarily is intended to fund the PUC.

What is disclosure statement?

A customer must sign the Disclosure Statement (or the "Commodity Sale of Natural Gas Disclosure Statement and Appointment of Agent") in order to appoint a gas retailer as the customer's agent for certain purposes. This document also permits SaskEnergy to exchange customer account information with the gas retailer and highlights the benefits and risks associated with the commodity sale of natural gas.

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