Hurricane Harvey Alert : For customers who experience a power outage in your area please contact your Transmission and Distribution Service Provider for support.
If you are in a life-threatening situation, please dial 9-1-1.
Due to a high volume of calls, we urge customers to check outages trackers online before calling.
For emergencies and outages, 24 hours/7 days a week, please contact:
In ONCOR territory: Visit Outage Tracker or call 1 (888) 313-4747
In AEP CP&L territory: Visit Outage Tracker or call 1 (866) 223-8508
In CENTERPOINT territory: Visit Outage Tracker or call 1 (800) 332-7143
In TNMP territory: Visit Outage Tracker or call 1 (888) 866-7456
In SHARYLAND Territory:
-Brady, Celeste, Colorado City and Stanton: 1 (800) 442-8688
-Mission/McAllen: 1 (956) 668-9551
EMERGENCIES AND OUTAGES
Emergencies and Outages are addressed by the Transmission and Distribution Service Provider in your area regardless of who your Retail Energy Provider is.
We urge all of our customers to please view HURRICANE PREPAREDNESS GUIDELINES: Click here for more information.