Just Energy in New York
Are you licensed to sell natural gas and electricity in New York?
In New York, Just Energy has been licensed to market electricity and natural gas.
Billing & Payment
Will I recieve a bill from Just Energy?
No, Just Energy does not bill separately from your utility. It is simply listed as your supplier. The Just Energy rate will replace the utility's Gas Cost Recovery (GCR) rate.
Is Just Energy charging me for my supply only?
It depends on your plan. Some contracts may include supply only. With other products, the cost of JustGreen will be included in your commodity price.
Are there additional fees that my utility may be charging me?
How long after signing up will Just Energy take effect as my supplier?
In New York it can take between 15-120 days for Just Energy to become your natural gas and electricity supplier. If it has been longer than that and you still do not see Just Energy listed on your utility bill, please contact us.
How much will I be charged if I end my contract early?
Please refer to the Terms and Conditions of your contract which clearly identify any cancellation fees that may apply, or call us at (833) 214-0558 for additional information. Residential customers may contact Just Energy directly to cancel a contract without incurring any exit fees.
Who do I contact questions regarding my bill?
If you have any questions regarding your commodity supply, please contact Just Energy. For all other charges on your bill you should contact your utility.
Where and how do I pay my energy bill?
Just Energy does not bill separately from your utility bill, it is simply listed as your supplier. Contact your utility to determine what methods can be used to pay your bill.
Does Just Energy use a collection agency
Yes, like most major companies, Just Energy does use a collection agency, mainly when trying to settle outstanding exit fees.
What is "budget billing"? How do i sign up for it?
Budget billing means that you pay a set amount each month for the bill. Typically, the company will look at the amount you spent last year and then add a percentage to it, to cover the cost of inflation and divide the amount over 12 months. You can contact your local utility to see if it offers budget billing in your area.
Is there a late fee if I don't pay my bill on time?
Please contact your utility for its policies on late payment, options and budgeting.
Service Transfer & Disconnection
How can I transfer my Just Energy service to a new address?
Please call your local utility to advise them of your new service address. Just Energy receives the new account number and service address from the utility as required.
Can I have service at two addresses at the same time?
No, you'll need a separate contract per address.
Does transferring my service affect my contract?
No, the existing contract will still uphold. The only change will be the service address on record.
Will I have to pay a fee to transfer my service?
No, there is no fee required to transfer your service.
How can I cancel my Just Energy contact?
How do I change my Just Energy plan?
To see if changing your plan with Just Energy is possible, please contact us at (833) 214-0558 during normal business hours.
If my service has been disconnected for non-payment but I pay my balance, can I have my service reconnected?
Just Energy will not, nor does it have the ability to, disconnect your electricity service. If you have been disconnected, contact your utility.
Will I be charged a penalty for disconnection?
What is Just Energy's mailing address for exit fees or documentation?
If you are sending us payment by mail, please send it to: Just Energy, P.O. Box 2210, Buffalo, NY 14240-2210.
Energy Supply Plans & Green Energy Products
What are some types of energy plans offered by retailers?
Typically, energy retailers offer price protected plans (allowing you to secure your commodity supply rate for a set period of time) and variable-rate plans (where the commodity supply rate would change with the volatility of the market for a set period of time.Learn more about the benefits and why you would be interested in one plan over the other.
What does Just Energy offer in New York?
What is a green energy product?
For electricity, a green energy product means Just Energy purchases renewable energy credits to offset the equivalent of a percentage of your household electricity consumption. Renewable energy credits support electricity generated from renewable sources such as hydro, solar or wind. For natural gas, a green energy product means that Just Energy purchases carbon offsets to offset the equivalent of a percentage of your household natural gas consumption, which helps reduce your environmental impact.
Does Just Energy offer green energy products?
Yes, Just Energy does offer green energy products in New York.
What green products does Just Energy offer in New York?
How do I sign up for JustGreen™?
When you sign up for an energy plan with Just Energy you can choose to offset some or all of your energy consumption when signing the contract. With some contracts, JustGreen will be an additional charge, with other products, the cost of JustGreen will be included in your commodity price. You can also contact us to sign up over the phone as an existing customer.
Why should I buy a green energy product?
Buying a green energy product like JustGreen is your opportunity to take action on the growing global and local urgency associated with climate change, while simultaneously increasing consumer demand for sustainable and renewable green energy solutions.
What renewable energy and carbon emission reduction products are JustGreen customers contributing to?
JustGreen helps support the development and growth of more than 30 green energy projects across North America. This has helped offset more than 667,000 metric tons of carbon emissions and inject more than 2.8 million mWh of renewable energy into the electricity grid. With the help of our customers, Just Energy is able to support many green energy projects.
What is the New York state department of public service (DPS)?
The New York State Public Service Commission (DPS) is a major regulatory body for all services including telephone, water, natural gas and electricity.Learn more
Lower Hudson Valley
What is the New Capacity Zone in NY?
Effective May 1, 2014, a new capacity zone, proposed by the New York Independent System Operator (NYISO) and called the Lower Hudson Valley Capacity Zone (LHV), was approved by the Federal Energy Regulatory Commission (FERC). The creation of the LHV and the increased charges are a direct result of Order, Docket No. ER13-1380-000 issued by FERC. Lower Hudson Valley encompasses NYISO Load Zones G, H, I and J. Docket No. ER13-1380-000
What is NYISO?
The New York Independent System Operator (NYISO) is a not-for-profit corporation responsible for operating the stateÕs bulk electricity grid, administering New YorkÕs competitive wholesale electricity markets, conducting comprehensive long-term planning for the stateÕs electric power system, and advancing the technological infrastructure of the electric system serving the Empire State. Please visit its website for more information: www.nyiso.com
Who is Ferc?
The Federal Energy Regulatory Commission (FERC) is the United States federal agency with jurisdiction over interstate electricity sales, wholesale electric rates, hydroelectric licensing, natural gas pricing and oil pipeline rates.
How will this new capacity zone impact me?
If you are in NYISO Load Zones G, H, I, then you were previously in the "rest of state" (ROS) capacity zone. Pricing for capacity has increased much more than if you are in the NYISO Load Zone J. Load Zone J is in the New York City capacity zone, which had higher capacity prices before the LHV was created. As a result, if you are in NYISO Load Zones G, H, I and are on a price protected contract with Just Energy, you should have received a notice informing you of the new rate that will be applied starting on the bill following the notice. If you are in NYISO Load Zone J, your secured rate will not change. The change in your rate is solely based on the capacity cost change and we are passing it through to you at no markup. The capacity cost change is calculated based on the average change in cost for our active book of customers in Load Zones G, H, I who were priced based on the previous ROS capacity costs.
What is a "capacity cost"?
Capacity cost is paid to power generators to ensure that thereÕs enough power produced during "peak" hours. Those are the hours in the hottest days of the year. As electricity cannot be easily stored, generators need to be incented to build more power plants to meet demand, which drives up the capacity costs in areas where generation is scarce.