Are you licensed to sell natural gas and electricity in Texas?
In Texas, Just Energy has been licensed to market electricity.
Who do I contact if there are any emergencies or shortages with my commodity supply?
Utilities typically own, manage and maintain electric meters, power lines, wires and poles, therefore, if you are experiencing any problems or emergencies related to your electricity supply, contact your local utility immediately.
Billing and Payment
Will I receive a bill from Just Energy?
Yes, Just Energy will bill you directly.
Is Just Energy charging me for my supply only?
No, your contract with Just Energy covers supply and delivery. Your bill will include all supply costs and JustGreen (if chosen) as well as utility charges for regulated delivery, transmission, transportation and other costs billed by your utility. Just Energy may also charge you a monthly fee per ESI ID.
Does Just Energy charge a deposit for new service?
Just Energy may require a deposit for new service, depending on your ability to demonstrate satisfactory credit.
How can I find out my current account balance or see my current bill?
Other than your monthly bill (either mailed by US mail or sent by email), you can view your account balance and current bill online using our MyAccount feature that is associated with each account. You may also access your current and historical bills and payments online through our mobile app. In addition, you can contact Just EnergyÕs Customer Service at 1-866-587-8674 or email@example.com for information regarding your current account balance.
How long after signing up will Just Energy take effect as my supplier?
In Texas, the switch to Just Energy can occur within 1 business day, sometimes same day, if the necessary advanced communication meters are installed. Otherwise it can take up to 6 days for Just Energy to become your commodity supplier. If it has been longer than that, please contact us.
Does Just Energy charge a late fee and how much?
Yes, late fees of 5% of the monthly bill are assessed for late payments. For your convenience, we offer pre-authorized debit payment as well as a selection of other payment methods.
How much will I be charged if I end my contract early?
There is often a charge for terminating your contract early. Refer to the terms and conditions on your contract for more information.
Who do I contact for questions regarding my bill?
If you have any questions regarding your bill or power supply, please contact Just Energy at 1-866-587-8674.
Why do I see a "TDU Surcharge" on my bill?
Your contracted rate for electricity includes a portion of the delivery charges that your local transmission and distribution utility (TDU) bills us for delivering power to your home reliably. In March 2014, the TDU implemented increases to those charges that were authorized by the Public Utility Commission of Texas (PUCT). If you signed up for service or renewed your contract prior to March 1, 2014, you may notice a line item on your bill called TDU Surcharge, which recovers these increased costs.
Where and how do I pay my energy bill?
You can pay your bill through many methods including: online through our mobile app, online banking with Just Energy as a payee, online at www.justenergy.com with a credit card, a pre-authorized debit to your bank account each month, manually at a bank in person or mail-in checks. Also, you can pay your bill at various CheckFreePay agent locations throughout the state.
What is e-Bill?
It is a convenient and paperless, environmentally friendly e-Bill option. With e-Bill you will receive complete detailed billing via email, be able to access your bill 24/7 and maintain an electronic version of your Statement of Account for your records.
How do I sign up for e-Bill?
Signing up for e-Bill is convenient, secure and environmentally responsible. Simply go to www.justenergy.com/texas/account and fill out your account information. You will receive your paperless e-Bill within 1-2 billing cycles, which contains all the same information as your regular paper bill.
What is Just Energy's mailing address for bill payments?
Send your check for payment to Just Energy Texas L.P., P.O. Box 650518, Dallas, TX 75265-0518
Does Just Energy use a collection agency?
Yes, like most major companies, Just Energy does use a collection agency when necessary.
Does Just Energy offer 'budget billing' or a similar payment plan?
Yes, Just Energy offers budget billing. Budget billing means that you pay a set amount each month for the bill. Just Energy will look at the amount you spent last year multiplied by the current rate and divided by 12. Any outstanding credits or amounts owing will be settled at the end of the billing year. Deferred Payment Plan allows the customer to break up the current month's bill into future payments. For more questions please contact our customer service at 1-866-587-8674.
How long can I stay on the budget billing payment plan?
Customers are not obligated to remain on budget billing for their entire term, but can if they choose to. It is simply an option for those that choose to make their monthly budgeting easier by spreading out their electricity charges throughout the term of the contract. The plan does not change their total annual electricity cost, it simply helps distribute their monthly instalments more evenly. Note: you may be removed from budget billing if you miss 2 consecutive payments. After settling your account balance, you then have to wait 6 months to opt back in.
Service Transfer & Disconnection
How can I transfer my Just Energy service to a new address?
If your new address is at a location served by Just Energy, we can transfer your contract to the new location. Please contact Just Energy at 1-866-587-8674 with your request to change the address with at least 45 days' notice.
Can I transfer my service and have service at two addresses at the same time?
Yes. Just Energy understands how much of a hassle it can be to move into a new home. We will work with you to continue electric service at your current address simultaneous to your establishing service at the new location. For your convenience, Just Energy allows for same-day switching of your power supply so you never have to go without power during a move. Please contact us before noon on a business day.
Does transferring my service affect my contract?
No, the existing contract will still uphold. The only change will be the service address on record.
Will I have to pay a fee to transfer my service?
No, there is no fee required to transfer your service.
How can I cancel my Just Energy contract?
You can contact Just Energy to cancel your contract and pay any applicable exit fees.
Can I change my Just Energy plan?
Yes, you may be able to change your Just Energy plan. To see if changing your plan with Just Energy is possible, please contact us at 1-866-587-8674 during normal business hours.
If my service has been disconnected for non-payment but I pay my balance, can I have my service reconnected?
Yes, if your service is disconnected for non-payment and you satisfy the reasons for the disconnection by paying the required balance, Just Energy will submit an order to the utility to reconnect service at your address. In most cases this will be done on the same day.
Will I be charged a penalty for disconnection?
You may be charged a termination fee for your disconnection.
What is Just Energy's mailing address for exit fees?
Exit fees, if applicable, will be applied to your bill. Send your check for payment to Just Energy Texas L.P., P.O. Box 650518, Dallas, TX 75265-0518.
Energy Supply Plans & Green Energy Products
What are some types of energy plans offered by retailers?
Typically, energy retailers offer price protected plans (allowing you to secure your commodity supply rate for a set period of time) and variable-rate plans (where the commodity supply rate would change with the volatility of the market for a set period of time. Learn more about the benefits and why you would be interested in one plan over the other.
What does Just Energy offer in Texas?
Just Energy offers price protected and variable-rate plans in Texas with terms up to five years.
What is a green energy product?
For electricity, a green energy product means Just Energy purchases renewable energy credits to offset the equivalent of a percentage of your household electricity consumption. Renewable energy credits support electricity generated from renewable sources such as hydro, solar or wind. For natural gas, a green energy product means that Just Energy purchases carbon offsets to offset the equivalent of a percentage of your household natural gas consumption, which helps reduce your environmental impact.
Does Just Energy offer green energy products?
Yes, Just Energy does offer green energy products in Texas.
What green energy products does Just Energy offer in Texas?
Just Energy offers JustGreen™ Power commodity supply. Learn more about these products.
How do I sign up for JustGreen™?
When you sign up for an electricity plan with Just Energy you can choose to offset some or all of your energy consumption when signing the contract. With some contracts, JustGreen will be an additional charge, with other products, the cost of JustGreen will be included in your commodity price. You can also contact us to sign up over the phone as an existing customer.
Why should I buy a green energy product?
Buying a green energy product is your opportunity to take action on the growing global and local urgency associated with climate change, while simultaneously increasing consumer demand for sustainable and renewable green energy solutions.
What renewable energy and carbon emission reduction products are JustGreen customers contributing to?
JustGreen helps support the development and growth of more than 30 green energy projects across North America. This has helped offset more than 667,000 metric tons of carbon emissions and inject more than 2.8 million mWh of renewable energy into the electricity grid. With the help of our customers, Just Energy is able to support many green energy projects.
What is the Public Utility Commission of Texas (PUC)?
PUC is the major regulatory body for all electric services in Texas. Click below to learn more.
What is a PUC Assessment?
A fee assessed to recover the costs for administering the Public Utility Regulatory Act, which primarily is intended to fund the PUC.
What is a Miscellaneous Gross Receipts Tax Reimbursement (GRT)?
A fee assessed to recover the miscellaneous gross receipts tax imposed on retail electric providers operating in an incorporated city or town having a population of more than 1,000.
What are Your Rights As a Customer (YRAC)?
To ensure that you are aware of Your Rights as a Customer, the Public Utility Commission of Texas requires that with any electricity contract you sign up for you receive a copy of Your Rights as a Customer.
What is an EECRF (Energy Efficiency Cost Recovery Factor)?
The Texas Energy Efficiency Cost Recovery Factor (EECRF) Rider is in effect as a result of PUCT regulations designed to establish a mechanism under which electric utilities may recover costs associated with providing energy efficiency programs.