Frequently Asked Questions

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What services does Just Energy offer?

 

Established in 1997, Just Energy (NYSE:JE, TSX:JE) is a leading retail consumer company specializing in electricity and natural gas commodities, energy efficiency solutions, and renewable energy options. Just Energy serves residential and commercial customers in Canada and the U.S. We provide homes and businesses with a broad range of energy solutions that deliver greater comfort, convenience, and control. In some markets, our commodity offerings vary. See the list below to find out if service from Just Energy may be limited to either electricity or natural gas.  

 

Electricity & Gas:  Alberta, Illinois, Maryland, New Jersey, New York, Ontario, and Pennsylvania. 

Electricity Only:  Delaware, Massachusetts, and Texas.  

Gas Only: California, Michigan, Indiana, British Columbia, Manitoba, and Saskatchewan. 

Cómo encontrar mi número de cuenta en mi factura?

El número de cuenta de Just Energy es el mismo número que usa su empresa de energía. Por favor use la lista de abajo como para encontrar su número de cuenta en la factura:

Estado Empresa de Energía Tipo de Cuenta Dónde encontrar el tipo de cuenta en la factura
Delaware Delmarva Power Service Number Segunda página, debajo de “Details of your Electric Charges”
Illinois NICOR Account Number Primera página, parte superior izquierda
People's Gas Account Number Primera página al lado derecho de “Bill Date”
North Shore Gas Account Number Primera página al lado derecho de “Bill Date”
Commonwealth Edison (ComEd) Account Number Primera página, parte superior derecha
Ameren Account Number Primera página, parte superior derecha
Indiana (NIPSCO) Northern Indiana Public Account Number / Meter Number Primera página, parte superior derecha “Meter #” en la segunda página
Maryland PEPCO Service Number Segunda página, debajo de “Details of your Electric Charges”
Delmarva Power MD Service Number Segunda página, debajo de “Details of your Electric Charges”
BGE Choice ID # Segunda página, debajo de “Electric Supply”
Massachusetts National Grid Massachusetts Account Number Primera página, parte superior, debajo de ”Billing Period”
Eversource (NSTAR) Account Number Primera página en la esquina superior izquierda
Michigan MGU -Michigan Gas Utility Account Number/ Meter Number (Meter # starts with NGM with trailing 6 digits) Primera página, parte superior izquierda “Meter number” en la parte central izquierda
DTE/ MichCon Detroit Edison Gas Account Number Primera página, parte superior central
SEMCO Gas Account Number Primera página, parte superior izquierda
Consumers Gas.JE Account Number + POD ID  Primera página, parte superior izquieda
New Jersey PSEG POD ID # Tercera página de la factura
JCPL Customer Number Primera página debajo de “Shopping Information” 
New York National Grid Account Number Primera página, parte superior, debajo de ”Billing Period”
NYSEG POD ID # Tercera página en la esquina superior derecha, debajo de “Service Period”
RGE POD ID # Tercera página en la esquina superior derecha, debajo de “Service Period” 
NFG Account Number Primera página de la factura
O&R Account Number Primera página, debajo de “Billing Summary”, columna derecha
Long Island Gas (National Grid) Account Number Primera página, parte superior, debajo de” Billing Period”
Keyspan (National Grid) Account Number Primera página, parte superior, debajo de” Billing Period”
Central Hudson Account Number Primera página, parte superior izquierda 
ConEd Account Number Primera página, parte superior izquierda, debajo de “Customer name” 
Ohio AEP – Columbia Power Account Number + SDI Number Primera página, parte superior central
AEP Ohio Power Account Number + SDI Number Primera página, parte superior central y parte media central
DPL Dayton Power & Light Account Number + SDI Number Primera página, parte superior central y parte media central
DukePower Account Number Primera página, parte superior izquierda
First Energy FE Illuminating Customer Number Primera página, parte central derecha
First Energy FE Ohio Customer Number Primera página, parte central derecha
First Energy FE Toledo Customer Number Primera página, parte central derecha
Columbia Gas Account Number Primera página, parte superior derecha
Dominion Account Number Primera página, parte superior izquierda
Duke Gas Account Number Primera página, parte superior izquierda
Vectren Account Number Primera página, parte superior central
Pennsylvania PECO Elect/ Gas Account Number Primera página de la factura
Duquesne Light Supplier Agreement ID Tercera página. debajo de “Shopping Information” 
Columbia Gas Account Number Primera página. debajo de “Account Profile” 
Pennsylvania Power and Light (PPL) Account Number Primera página de la factura
Metropolitan Edison (Met-Ed) Customer Number Primera página, debajo de “Shopping Information” 
Pennsylvania Electric (Penelec) Customer Number Primera página, debajo de “Shopping Information” 
West Pennsylvania Power Customer Number Primera página, debajo de “Shopping Information” 
How can I lower my energy bill?

It is important to us at Just Energy that our customers are getting the best value from their service with us. One of the best ways to understand your energy bill is to look at how you use energy in your home and opportunities for energy efficiency.   
 

Reduce Your Bill by Reducing Your Usage 
 

Did you know that most of your home's energy usage is from maintaining a comfortable temperature? Your air conditioning and heating system uses approximately 47% of your home’s energy. Temperature spikes or lows outside can cause the increased use of energy to cool or heat a home to the desired temperature inside. Typically, older homes are not as well insulated, which results in air leakage. Drafts and air leakage can significantly impact your bill when it causes your air conditioning or heating systems to constantly use energy to maintain your preferred temperature. 

 

To increase your home's air conditioning and heating efficiency, we recommend:  
 

  • Add weather strips around your windows and doors; the average home can save about 10% of its yearly heating costs.  

  • Plant trees to provide shade that keeps sunlight out or as the leaves fall away to let heat inside.  

  • Replace air filters every 90 days. A clogged air filter makes your air conditioning system work harder to draw air through and ends up using more energy.  

  • Adjust your house's water heater to reduce the energy used. The default temperature is usually set to 140° F, which most homes never use. Try changing your water heaters' max temperature to 120° F, allowing you to save up to $400 on your heating expense a year.  
     

Depending on the time of year, you can make specific changes to ensure energy efficiency in your home.  It is essential to keep as much hot air in your homes in the winter and prevent cold air from the outside from getting in.  We recommend: 
 

  • Set up your furniture to prevent any air-vents from being blocked, allowing heat to circulate. 

  • Adjust ceiling fans to spin clockwise to push hot air back down into the room. 

  • Open your curtains on sunny days to help naturally heat your home and close them at night, working as another layer for insulation. 

  • Set your heat to 65° F and bundle up with your winter clothing and a blanket. 

  • Cover your windows with a clear plastic film as added insulation.  
     

In the summer, you should try to block out the sun as much as possible and reduce the use appliances that work to warm up your home.  We also recommend: 
 

  • Close all blinds to reduce the heat that comes into your home by approximately 33%

  • Adjusting ceiling fans to spin counterclockwise can help cut your summer power bill by 47%. 

  • Close the doors around your house in rooms that are not being used to keep cold air where you need it most.  

  • During the night, open your windows to let the cool night air into your home. 

  • Use the stove as little as possible, so heat is not released into your home; instead, use an outside grill or mini oven. 

  • Set your thermostat to 78° F as every degree will increase your energy usage 6% to 8% 
     

Other factors in the home may also affect the amount of energy used, such as the frequency and timing of home appliance use.  It's estimated that the average American home washes approximately 300 loads of laundry each year, making up more than 6% of the average house energy usage. In many ways, smaller appliances can also add up to make a significant impact on your energy bill. We know that appliances, big or small, are an essential part of every home and want to help make sure yours are used in an energy-effective way. We recommend: 

 

  • Leave space in your refrigerator between the food and the wall so that air can circulate and keep your food fresher.  

  • Set your refrigerator to the manufactures’ temperature recommendation to avoid overuse. 

  • Let your leftovers fully cool before placing them in the fridge, as hot food warms up your refrigerator, making it work harder to maintain your desired temperature.  

  • Run your clothing and dishwasher at off-peak times and in cold water; off-peak times vary from place to place. 

  • Use a high spin cycle on your clothing to reduce the amount of water retained after washing to make your drying process faster. 

  • Turn off your gaming consoles, light bulbs and computer monitors when not in use. 

  • Always look for the Energy Star logo to ensure that the product meets energy-efficient regulations set by the U.S Environmental Protection Agency. 

Which US states is Just Energy licensed to operate in?

California, Delaware, Illinois, Indiana, Maryland, Massachusetts, Michigan, New Jersey, New York, Ohio, Pennsylvania, Texas.

How can I transfer my Just Energy service to a new address?

Service transfer depends on your location. Please contact Just Energy with your move request. Depending on your area, we will either process your move or terminate the agreement (at our sole discretion).

Will I have to pay a fee to transfer my service?

While there is no fee from Just Energy to transfer service to us, your previous provider may charge a fee after the transfer is complete. Additionally, any credits owed from a previous supplier may also be lost. Just Energy recommends confirming with your current supplier.

How do I change my Just Energy plan?

We understand that life and situations change, and with these adjustments, your energy needs may vary. Please call us at 1-866-587-8674 to help you find the right energy plan for you.

Does transferring my service affect my contract?

If the new address is within Just Energy’s service area, then no, the existing contract will still stay in effect. The only change will be the service address on record. In the event that the new address is outside Just Energy’s service area, this may have a different impact on your contract.  

How long after signing up will Just Energy take effect as my supplier?

Depending on the region you’re located in, it may take up to several weeks for your enrollment to begin after you first sign your contract with Just Energy. If it has been longer than the approximate time below for your state, and you still do not see Just Energy listed on your utility bill, please contact us. State Approximate time to enrollment from signing Delaware 4 days, California 1-2 billing cycles, Illinois 5 days, Indiana 5 days, Maryland 7 days, Massachusetts 8 days, Michigan 3 days, New Jersey 15 – 120 days, New York 8 days, Ohio 5 days, Pennsylvania 8 days, Texas 2 days.

What are some types of energy plans offered by retailers?

Typically, energy retailers offer price protected plans (allowing you to secure your commodity supply rate for a set period of time) and variable-rate plans (where the commodity supply rate would change with shifts in the market for a set period of time). Learn moreabout the benefits and why you would be interested in one plan over the other.