Billing and Payment Options

Just Energy offers convenient billing and payment options to make things easier for you.

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Frequently Asked Questions

Have unresolved questions regarding Just Energy, our products, billing and more?

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My SmartStat

Access your SmartStat account.

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Customer Bill of Rights

Just Energy is committed to protecting the rights of our customers.

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Contact Customer Service

As we work together to rebuild our communities after the storm, we’re here for you. If you’re a Just Energy customer impacted by Hurricane Harvey our toll-free number 888-364-3595 will connect you with our dedicated team ready and able to help. Click here for more information.

For more information, contact Just Energy in your region.

Customer support: 1-866-587-8674
Fax: 1-888-548-7690
Hours: Monday to Friday from 9:00 a.m. to 6:00 p.m. (EST)
Saturday 9:00 a.m. to 6:00 p.m. (CST)

Texas Hours:
Residential: Monday to Friday from 8:00 a.m. to 7:00 p.m. (CST) Saturday 9:00 a.m. to 6:00 p.m. (CST)
Commercial: Monday to Friday from 9:00 a.m. to 6:00 p.m. (CST)

 

Midwest Hours:
Monday to Friday 9:00 a.m – 6:00 p.m. (EST)

 

East Hours:
9:00 a.m – 6:00 p.m. (EST)

 

PR Contact:
Phone: (905) 670-4440 x74469
Email: pr@justenergy.com

Email contact information:
California, Delaware, Georgia, Maryland, New Jersey, Pennsylvania: customersupport@justenergy.com
Illinois, Indiana, Michigan, Ohio: cswest@justenergy.com
Massachusetts, New York: cseast@justenergy.com
Florida, Texas: customersupport@justenergy.com
Canada: cs@justenergy.com