Billing and Payment Options

Just Energy offers convenient billing and payment options to make things easier for you.

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Frequently Asked Questions

Have unresolved questions regarding Just Energy, our products, billing and more?

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My SmartStat

Access your SmartStat account.

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Customer Bill of Rights

Just Energy is committed to protecting the rights of our customers.

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Contact Customer Service

Please note that in observance of Memorial Day on Monday, May 30, 2016 our offices hours will be 9:00 a.m. - 6:00p.m. We will resume normal business hours on Tuesday, May 31, 2016. You can still manage your account through our web self-service portal, or through our mobile app. To download our mobile app, simply log in to iTunes or Google play and search Just Energy.

For more information, contact Just Energy in your region.

Customer support: 1-866-587-8674
Customer support in Pennsylvania: 1-877-226-5392
Fax: 1-888-548-7690
Hours: Monday to Friday from 9:00 a.m. to 6:00 p.m. (EST)
Texas Hours: Monday to Friday from 8:00 a.m. to 7:00 p.m. (CST)
Saturday 9:00 a.m. to 6:00 p.m. (CST)

PR Contact:
Phone: (905) 670-4440 x74469

Email contact information:
California, Delaware, Georgia, Maryland, New Jersey, Pennsylvania:
Illinois, Indiana, Michigan, Ohio:
Massachusetts, New York:
Florida, Texas: