Billing and Payment Options

Just Energy offers convenient billing and payment options to make things easier for you.

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Frequently Asked Questions

Have unresolved questions regarding Just Energy, our products, billing and more?

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My SmartStat

Access your SmartStat account.

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Customer Bill of Rights

Just Energy is committed to protecting the rights of our customers.

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Contact Customer Service

For more information, contact Just Energy in your region.

Customer support: 1-866-587-8674
Customer support in Pennsylvania: 1-877-226-5392
Fax: 1-888-548-7690
Hours: Monday to Friday from 9:00 a.m. to 6:00 p.m. (EST)
Texas Hours: Monday to Friday from 8:00 a.m. to 7:00 p.m. (CST)
Saturday 9:00 a.m. to 6:00 p.m. (CST)

Dear Customer,

This is a friendly reminder, the Just Energy Customer Service Department will be closed Thursday November 26th and Friday November 27th in Observance of Thanksgiving Holiday.

Regular business hours will resume Saturday November 28th. Self-service options are available by visiting our website at or by downloading our new mobile app, on the iTunes App store or Google Play.

Thank you for your cooperation and Happy Holidays.

PR Contact:
Phone: (905) 670-4440 x74469

Email contact information:
California, Delaware, Georgia, Maryland, New Jersey, Pennsylvania:
Illinois, Indiana, Michigan, Ohio:
Massachusetts, New York:
Florida, Texas: