Billing and Payment Options

Just Energy offers convenient billing and payment options to make things easier for you.

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Frequently Asked Questions

Have unresolved questions regarding Just Energy, our products, billing and more?

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My SmartStat

Access your SmartStat account.

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Customer Bill of Rights

Just Energy is committed to protecting the rights of our customers.

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Contact Customer Service

Due to system upgrade, our Self-Service Portals, Mobile Apps, Web Enrollment and Pay by Phone services will be unavailable from 10:00 pm Friday September 30, 2016 to 4:00am Saturday October 1, 2016 CST

For more information, contact Just Energy in your region.

Customer support: 1-866-587-8674
Customer support in Pennsylvania: 1-877-226-5392
Fax: 1-888-548-7690
Hours: Monday to Friday from 9:00 a.m. to 6:00 p.m. (EST)
Texas Hours: Monday to Friday from 8:00 a.m. to 7:00 p.m. (CST)
Saturday 9:00 a.m. to 6:00 p.m. (CST)

PR Contact:
Phone: (905) 670-4440 x74469
Email: pr@justenergy.com

Email contact information:
California, Delaware, Georgia, Maryland, New Jersey, Pennsylvania: contactus@commerceenergy.com
Illinois, Indiana, Michigan, Ohio: cswest@justenergy.com
Massachusetts, New York: cseast@justenergy.com
Florida, Texas: customersupport@justenergy.com
Canada: cs@justenergy.com