Just Energy’s COVID-19 (Coronavirus) Update - Texas Customers - Alberta Customers

COVID 19 Alberta

Important Information

At Just Energy, we are actively monitoring the changing situation around COVID-19 and are taking measures to protect the health and safety of our employees.  We understand our customers are concerned during this uncertain time and want to assure you of our commitment in providing uninterrupted customer service. 

Effective immediately, you will be enrolled in E-billing if you have a valid email address on your account. If you do not have a valid email address or an email address on your account, please visit our Alberta Portal to update your information here.  

You will be responsible for keeping your account in good standing, regardless of mailing
disruptions.

Because there could be longer than desired wait times to speak to an agent, we strongly
encourage you to use Just Energy’s self-service options available on your My Energy World online account here.  If you don’t have an online account, use the link and select “Register”. 

From the My Energy World online account, you’ll be able to view and pay your bill, read bill explanations and access service information.  In the event that there is an interruption to customer service at one or more of our call centers, we would like our customers to be prepared by enrolling in any of our automatic payment programs listed on the “My Current Bill” page through the “Bills & Payments” menu in your My Energy World online account.  You may select the Pre-Authorized Debit Plan, Internet/Banking option, or Mail option. 

If you would prefer to pay your bill by phone, please call our automated system:
1-855-385-4837. 

If you have any questions, please refer to our FAQ here.  

For additional information about COVID-19, visit the Public Health Agency of Canada here.