Just Energy will provide its employees with the tools necessary to provide customers with service excellence delivered by an award winning, state of the art call centre certified in both 2008 and 2009 as a Contact Centre Employer of Choice(r).
In June 2010, Just Energy made history by becoming the first Canadian company to have its entire Contact Centre management staff complete theCertificate of Technical Expertise in Contact Centre Managementfrom the Institute for Contact Professionals (ICP). As a company, we recognize that having an engaged, well-trained staff leads to improvements in customer satisfaction and operational superiority. We will strive to enhance our ability to deliver continuous improvements in our customer service, people management, processes and technology. With 1.8 million customers in North America, we have 1.8 million reasons to provide the best service for energy consumers.
Through our Corporate & Consumer Relations department, we have built a robust Compliance policy and practice that:
Just Energy will:
information in accordance with legal requirements
Employees of Just Energy Group Inc. ("JEGI") and its subsidiaries, joint ventures, limited partnerships, trusts and other entities controlled directly or indirectly by JEGI, are required to annually review and acknowledge their understanding and commitment to Just Energy's key policies, codes and procedures ("Policies"). The Policies outline the expected standards of behaviour and ethics in all our business endeavours, and is a condition of employment for every Just Energy employee.
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