Customer Service - Just Energy - Call 1 (855) 481-1359

Billing and Payment Options

Just Energy offers convenient billing and payment options to make things easier for you.

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Frequently Asked Questions

Have unresolved questions regarding Just Energy, our products, billing and more?

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My SmartStat

Access your SmartStat account.

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Customer Bill of Rights

Just Energy is committed to protecting the rights of our customers.

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Contact Customer Service

For more information, contact Just Energy in your region.

Customer support: (833) 757-1612

Fax: 1-888-548-7690

Hours: Monday to Friday from 9:00 a.m. to 6:00 p.m. (EST)

Saturday 9:00 a.m. to 6:00 p.m. (CST)

Texas Hours:

Residential: Monday to Friday from 8:00 a.m. to 7:00 p.m. (CST) Saturday 9:00 a.m. to 6:00 p.m. (CST)

Commercial: Monday to Friday from 9:00 a.m. to 6:00 p.m. (CST)

Midwest Hours:

Monday to Friday 9:00 a.m – 6:00 p.m. (EST)

East Hours:

9:00 a.m – 6:00 p.m. (EST)

PR Contact:

Phone: (905) 670-4440 x74469


Email contact information:

Delaware, Maryland, New Jersey, New York, Massachusetts, and Pennsylvania:

Indiana, Illinois, Michigan, and Ohio:

Florida, Texas, California, and Georgia:


Call toll free now to get our best rates in your area