Service and Support Programs

As a Just Energy customer, you can take advantage of some of these programs.

Service And Support


Customer Bill of Rights

We have internal policies and procedures to protect the rights of our customers and ensure that we have their best interests at the forefront of everything we do. Click here to review our Customer Bill of Rights. 


Frequently Asked Questions

If you have any questions in relation to Just Energy, the energy market, our products and our services, our comprehensive FAQs section is the place to find answers.


Customer Service Department

If you would like to speak with one of our knowledgeable service representatives, please feel free to contact our Customer Service Department:


Monday to Friday from 9:00 a.m. to 9:00 p.m. (CST)
Saturday - 10:00 a.m. to 7:00 p.m. (CST)

Tel: 1-866-587-8674

Fax: 1-888-548-7690


Please Note: Due to a facilities emergency, our call center will have limited operations between 1 pm and 8 pm today (November 17th). Please be advised that you can make payments by logging into My Account. We apologize for the inconvenience and thank you again for choosing Just Energy.


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Hurricane Preparedness Guidelines

Click here for more information.

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