Service and Support Programs

As a Just Energy customer, you can take advantage of some of these programs.

Service And Support


Customer Bill of Rights

We have internal policies and procedures to protect the rights of our customers and ensure that we have their best interests at the forefront of everything we do. Click here to review our Customer Bill of Rights. 


Frequently Asked Questions

If you have any questions in relation to Just Energy, the energy market, our products and our services, our comprehensive FAQs section is the place to find answers.


Customer Service Department

If you would like to speak with one of our knowledgeable service representatives, please feel free to contact our Customer Service Department:


Monday to Friday from 8:00 a.m. to 7:00 p.m. (CST)
Saturday - 10:00 a.m. to 6:00 p.m. (CST)

Tel: 1-866-587-8674

Fax: 1-888-548-7690


Self-service options are available by visiting our website at or by downloading our new mobile app. Simply visit the iTunes App store or Google Play and search 'Just Energy' to download the app. 


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Hurricane Preparedness Guidelines

Click here for more information.

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