Just Energy is a leading energy retailer in North America and one of the largest green energy providers currently bringing energy solutions to over 1.8 million customers. Our green energy and energy efficient programs provide a real and convenient solution for our consumers to reduce the environmental impact associated with their everyday energy use. Our Natural Gas and Electricity products provide innovative solutions which allow our customers to choose from an array of products to suit their lifestyle and comfort levels with market knowledge which includes fixed rate, variable rate and index commodity supply programs. Just Energy also provide new standalone green energy and home efficiency products and services.
Click below to go www.justenergygroup.com.www.justenergygroup.com
The Just Energy Group of Companies currently serves customers across Canada and the United States in British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, California, Delaware, Texas, Georgia, Florida, Michigan, Illinois, Indiana, Ohio, New York, New Jersey, Pennsylvania, Massachusetts and Maryland.
Yes, Just Energy is fully licensed to operate in all of its markets.
Residents who are above the age of adult majority and reside in Just Energy’s service areas are eligible to choose Just Energy as their service provider. Some of our programs may have more specific eligibility requirements. Please click below or contact us for specific information regarding eligibility.Texas Residential
Click below to learn more about Just Energy.About Us
Just Energy has been licensed to market electricity, not natural gas as a retail energy provider (REP).
Yes, Just Energy will bill you directly.
Your contract with Just Energy covers your supply costs and JustGreen (if chosen) as well as Utility passthrough charges for regulated delivery, transmission, transportation and other costs billed by your Utility. Just Energy may also charge you a monthly maintenance fee per ESI ID.
Just Energy may require a deposit for new service, depending on your location and/or financial situation.
We are pleased to announce the introduction of our simple and convenient e-Bill where you can receive detailed billing via email. This allows you to view your bills electronically at your own convenience. You may also pay your bills online and through our mobile app by clicking the following link.Pay My Bill
In Texas, it can take up to 6 days for Just Energy to become your commodity supplier. If it has been longer than that, please contact us.
Yes, late fees of 5% apply and are compounded monthly and charged. For you convenience, we offer pre-authorized debit payment as well as a selection of other payment methods.
If you choose to terminate your contract for power supply early you have 3 days after you receive your first bill to cancel at no cost. However, Just Energy extends this period to 30 days. If you cancel any time after that, your exit fee will be capped at $75 for every full and partial year left in your electricity or natural gas contract.
If you have any other questions regarding your power supply, please contact Just Energy. If you have any other questions regarding your power supply, please contact Just Energy at 1-866-587-8674.
Please contact your local utility for any problems you may be having with receiving your power, or any emergencies in your area.
Your contracted rate for electricity includes a portion of the delivery charges that your local transmission and distribution utility (TDU) bills us for delivering power to your home reliably. In March 2014, the TDU implemented increases to those charges that were authorized by the Public Utility Commission of Texas (PUCT). Specifically, the increase is due to the Transmission Cost Recovery Factor (TCRF). The TCRF is a mechanism that allows the TDU to recover interim increases in wholesale transmission costs above the amounts included in the TDU’s base rates for the construction of new transmission lines. A significant portion of the increase is for new transmission lines that will bring electricity and renewable generation from other regions in Texas into the major load centers in the state. Also, for customers in the CenterPoint Energy TDU area, the PUCT authorized a $0.20 per customer increase for costs related to energy efficiency programs required by the PUCT. If you signed up for service or renewed your contract prior to March 1st you may notice a line item on your bill called TDU Surcharge, which recovers these increased costs.
You can pay your bill through many methods including: online through our mobile app, online banking with Just Energy as a payee, online at www.justenergy.com with a credit card, a pre-authorized debit to your bank account each month, manually at a bank in person or mail-in checks. Also, you can pay your bill at various CheckFreePay agent locations throughout the state. Find one near you by clicking below.CheckFreePay
It is a convenient and paperless, environmentally friendly e-Bill option. With e-Bill you will receive complete detailed billing via email, be able to access your bill 24/7 and maintain an electronic version of your Statement of Account for your records.
Signing up for e-Bill is convenient, secure and environmentally responsible. Simply go to www.justenergy.com/ABebill and fill out your account information. You will receive your paperless e-Bill within 1-2 billing cycles, which contains all the same information as your regular paper bill.
Send your check for payment to Just Energy Texas L.P., P.O. Box 650518, Dallas, TX 75265-0518
Yes, like most major companies, Just Energy does use a collection agency when necessary.
Yes, Just Energy offers budget billing. Budget billing means that you pay a set amount each month for the bill. Just Energy will look at the amount you spent last year multiplied by the current rate and divided by 12. Any outstanding credits or aamounts owing will be settled at the end of the billing year. Deferred Payment Plan delays DNP and allows the customer to break up the current months bill into future payments. However with this option we are able to place a switch hold on an account.
Customers are not obligated to remain on budget billing for their entire term, but can if they choose to. It is simply an option for those that choose to make their monthly budgeting easier by spreading out their natural gas/electricity charges throughout the term of the contract. The plan does not change their total annual gas/electricity cost, it simply helps distribute their monthly instalments more evenly. Note: you may be removed from budget billing if you miss 2 consecutive payments. After settling your account balance, you then have to wait 6 months to opt back in.
Please contact Just Energy with your request to change the address with at least 45 days notice.Contact Us
Yes. Just Energy understands how much of a hassle it can be to move into a new home. For your convenience, Just Energy allows for same-day switching of your power supply so you never have to go without power during a move.
No, the existing contract will still uphold. The only change will be the service address on record.
No, there is no fee required to transfer your service.
You can contact Just Energy to cancel your contract and pay any applicable exit fees outlined above.
To see if changing your plan with Just Energy is possible, please contact us.Contact Us
If your service ever needs to be disconnected you will receive a cancellation letter from Just Energy advising of the reason for the cancellation and in order to have service reconnected you must contact Just Energy. If the finance department approves your re-contract even due to non-payment, Just Energy will make arrangements for reconnection to your service address.
You may be charged a Termination Fee for your disconnection.
Send your check for payment to Just Energy Texas L.P., P.O. Box 650518, Dallas, TX 75265-0518.
Typically, energy retailers offer Fixed Rate products (allowing you to lock in your commodity supply rate for a set period of time) and Variable Rate products (where the commodity supply rate would change with the volatility of the market for a set period of time). Click below to learn more about the benefits and why you would be interested in one plan over the other.Price Volatility
Just Energy offers fixed and variable rate products in Texas with terms up to five years. Click below to learn more about products offered in Texas.Products and Services
Green energy is electricity generated from renewable sources such as hydro, solar or wind and natural gas that is offset through reduced carbon emissions.
Yes, Just Energy does offer green energy programs in Texas.
Just Energy offers JustGreen™ Natural Gas commodity supply. To learn more about these programs click here!JustGreen™
When you sign up for an electricity plan with Just Energy you can choose to green some or all of your your energy consumption for an added cost, when signing the contract. You can also contact us to sign up over the phone as an existing customer.
Buying green energy is your opportunity to take action on the growing global and local urgency associated with climate change, while simultaneously increasing consumer demand for sustainable and renewable green energy solutions.
The JustGreen program helps support the development and growth of over 30 green energy projects across North America. To date, Just Energy has invested over $6 million on renewable energy projects in Texas alone. This has helped inject 2.8 million mWh of renewable energy into the electricity grid. Click below to learn more about the projects Just Energy supports.Projects and Impacts
PUC is the major regulatory body all electric and natural gas services in Texas. Click below to learn more.PUC
A fee assessed to recover the statutory fee for administering the Public Utility Regulatory Act.
A fee assessed to recover the miscellaneous gross receipts tax imposed on retail electric providers operating in an incorporated city or town having a population of more than 1,000.
To ensure that you are aware of Your Rights as a Customer, the Public Utility Commission of Texas requires that with any Electricity contract you sign up for you receive a copy of Your Rights as a Customer.Your Rights as a Customer
The Texas Energy Efficiency Cost Recovery Factor (EECRF) Rider is in effect as a result of PUCT regulations designed to establish a mechanism under which electric utilities may recover costs associated with providing energy efficiency programs.