Frequently Asked Questions

General Overview of Just Energy

  1. Who is Just Energy?
  2. Where can I find financial information about Just Energy?
  3. What markets does Just Energy service?
  4. Is Just Energy licensed?
  5. Can anyone sign up with Just Energy?
  6. Where can I learn more about Just Energy?

Just Energy in New York

  1. Are you licensed to sell natural gas and electricity in New York?

Understanding Your Bill

  1. Will I receive a bill from Just Energy?
  2. Is Just Energy charging me for my supply only?
  3. Are there additional fees that my Utility may be charging me?
  4. How long after signing up will Just Energy take effect as my provider?
  5. How much will I be charged if I end my contract early?
  6. Who do I contact for questions regarding my bill?
  7. Who do I contact if there are any emergencies, leaks or shortages with my commodity supply?

Paying Your Bill

  1. Where and how do I pay my energy bill?
  2. Does Just Energy use a collection agency?
  3. What is 'budget billing'? How do I sign up for it?
  4. Is there a late fee if I don't pay my bill on time?

Service Transfer & Disconnection

  1. How can I transfer my Just Energy service to a new address?
  2. Can I transfer my service and have service at two addresses at the same time?
  3. Does transferring my service affect my contract?
  4. Will I have to pay a fee to transfer my service?
  5. How can I disconnect my Just Energy service?
  6. How do I change my Just Energy plan?
  7. If my service has been disconnected for non-payment but I pay my balance, can I have my service reconnected?
  8. Will I be charged a penalty for disconnection?
  9. What is Just Energy's mailing address for exit fees or documentation?

Energy Supply Plans & Green Energy

  1. What are some types of energy plans offered by retailers?
  2. What does Just Energy offer in New York?
  3. What is green energy?
  4. Does Just Energy offer green energy plans?
  5. What green energy plans does Just Energy offer in New York?
  6. How do I sign up for JustGreen™?
  7. Why should I buy green energy?
  8. What renewable energy and carbon emission reduction products has Just Energy and JustGreen customers contributed to?

Regulatory Information

  1. What is the New York State Department of Public Service (DPS)?

Lower Hudson Valley

  1. What is the new capacity zone in NY?
  2. Who is NYISO?
  3. Who is FERC?
  4. Where are Load Zones G, H, I?
  5. How will this new capacity zone impact me?
  6. What is a “Capacity Cost”?