Just Energy is a leading energy retailer in North America and one of the largest green energy providers currently bringing energy solutions to over 1.8 million customers. Our green energy and energy efficient programs provide a real and convenient solution for our consumers to reduce the environmental impact associated with their everyday energy use. Our Natural Gas and Electricity products provide innovative solutions which allow our customers to choose from an array of products to suit their lifestyle and comfort levels with market knowledge which includes fixed rate, variable rate and index commidity supply programs. Just Energy also provide new standalone green energy and home efficiency products and services.
Click below to go www.justenergygroup.com.Just Energy Group
The Just Energy Group of Companies currently serves customers across Canada and the United States in British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, California, Delaware, Texas, Georgia, Florida, Michigan, Illinois, Indiana, Ohio, New York, New Jersey, Pennsylvania, Massachusetts and Maryland.
Yes, Just Energy is fully licensed to operate in all of its markets.
Residents who are above the age of adult majority and reside in Just Energy’s service areas are eligible to choose Just Energy as their service provider. Some of our programs may have more specific eligibility requirements. Please click below or contact us for specific information regarding eligibility.New York Residential
Click below to learn more about Just Energy.About Us
Just Energy has been licensed to market both natural gas and electricity.
No, Just Energy does not bill separately from your utility for both natural gas and electricity. It is simply listed as your supplier.
Your contract with Just Energy covers your natural gas supply costs and JustGreen (if chosen), as a separate line item on your bill. Your contract with Just Energy covers your electricity supply costs and JustGreen (if chosen), as a separate line item on your bill.
You may be charged a one time switching fee. This is charged by the utility when you switch to a retailer such as Just Energy.
In New York it can take between 15 - 120 days for Just Energy to become your natural gas & electricity supplier. If it has been longer than that and you still do not see Just Energy listed on your utility bill, please contact us.
Please refer to the Terms and Conditions of your contract which clearly identify any cancellation fees that may apply, or call us at 1-866-587-8674 for additional information.
If you have any other questions regarding your commodity supply, please contact Just Energy. For all other charges on your bill you should contact your utility.
Please contact your local natural gas utility for any problems you may be having with receiving your natural gas supply, or any emergencies in your area.
Just Energy does not bill separately from your utility bill, it is simply listed as your supplier. Contact your utility to determine what methods can be used to pay your bill.
Yes, like most major companies, Just Energy does use a collection agency, mainly when trying to settle outstanding Exit Fees.
Budget billing means that you pay a set amount each month for the bill. The company will look at the amount you spent last year and then add a percentage to it, to cover the cost of inflation and divide the amount over twelve months. You can contact your local utility to see if they offer budget billing in your area.
Please contact your utility for their policies on late payment, options and budgeting.
Please call your local utility to advise them of your new service address. Just Energy receives the new account number and service address from the Utility as required.
No, you'll need a new contract for the second location.
No, the existing contract will still uphold. The only change will be the service address on record.
No, there is no fee required to transfer your service.
You can contact Just Energy to cancel your contract and pay any applicable exit fees.
To see if changing your plan with Just Energy is possible, please contact us.Contact Center
If your service ever needs to be disconnected you will receive a cancellation letter from Just Energy advising of the reason for the cancellation and in order to have service reconnected you must contact Just Energy. If the finance department approves your re-contract even due to non-payment, Just Energy will make arrangements for reconnection to your service address.
You may be charged a Termination Fee for your disconnection.
If you are sending us payment by mail, please send it to: Just Energy, P.O. Box 2210, Buffalo, NY 14240-2210
Typically, energy retailers offer Fixed Rate products (allowing you to lock in your commodity supply rate for a set period of time) and Variable Rate products (where the commodity supply rate would change with the volatility of the market for a set period of time). Click here to learn more about the benefits and why you would be interested in one plan over the other.Price Volatility
Just Energy currently offers RateFlex (Variable Rate) Natural Gas and Electricity. Click here to learn more about products offered in New York.Products and Services
Green energy is electricity generated from renewable sources such as hydro, solar or wind and natural gas that is offset through reduced carbon emissions.
Yes, Just Energy does offer green energy programs in New York.
Just Energy offers JustGreen™ Power and Natural Gas commodity supply. To learn more about these programs click here!JustGreen
When you sign up for an electricity or natural gas plan with Just Energy you can choose to green some or all of your your energy consumption for an added cost, when signing the contract. You can also contact us to sign up over the phone as an existing customer.
Buying green energy is your opportunity to take action on the growing global and local urgency associated with climate change, while simultaneously increasing consumer demand for sustainable and renewable green energy solutions.
The JustGreen program helps support the development and growth of over 30 green energy projects across North America. This has helped offset over 667,000 metric tons of carbon emissions and inject 2.8 million mWh of renewable energy into the electricity grid. Click here to learn more about the projects Just Energy supports.Our Projects & Impact
The New York State Public Service Commission (DPS) is a major regulatory body for all services including telephone, water, natural gas and electricity.NYS Public Service Commission (DPS)
Effective May 1, 2014, a new capacity zone, proposed by the New York Independent System Operator (NYISO) and called the Lower Hudson Valley Capacity Zone (LHV), was approved by the Federal Energy Regulatory Commission (FERC). The creation of the LHV and the increased charges are a direct result of Order, Docket No. ER13-1380-000 issued by FERC. Lower Hudson Valley encompasses NYISO Load Zones G, H, I and J.Docket No. ER13-1380-000
The New York Independent System Operator (NYISO) is a not-for-profit corporation responsible for operating the state’s bulk electricity grid, administering New York’s competitive wholesale electricity markets, conducting comprehensive long-term planning for the state’s electric power system, and advancing the technological infrastructure of the electric system serving the Empire State. Please visit their website for more information: www.nyiso.com.NYISO Website
The Federal Energy Regulatory Commission (FERC) is the United States federal agency with jurisdiction over interstate electricity sales, wholesale electric rates, hydroelectric licensing, natural gas pricing, and oil pipeline rates. Please visit their website for more information: www.ferc.govFERC Website
You can see the location of Zones G, H, I on this Map from the FERC website.FERC Map
If you are in NYISO Load Zones G, H, I, then you were previously in the “rest of state” (ROS) capacity zone. Pricing for capacity has increased much more than if you are in the NYISO Load Zone J. Load Zone J is in the New York City capacity zone, which had higher capacity prices before the LHV was created. As a result, if you are in NYISO Load Zones G, H, I and are currently on a fixed price contract with Just Energy, you should have received a notice informing you of the new rate that will be applied starting on the bill following the notice. If you are in NYISO Load Zone J, your fixed rate will not change. The change in your rate is solely based on the capacity cost change and we are passing it through to you at no markup. The capacity cost change is calculated based on the average change in cost for our active book of customers in Load Zones G, H, I who were priced based on the previous ROS capacity costs.
Capacity cost is paid to power generators to ensure that there’s enough power produced during “peak” hours. Those are the hours in the hottest days of the year. As electricity cannot be easily stored, generators need to be incented to build more power plants to meet demand, which drives up the capacity costs in areas where generation is scarce.