Just Energy

Just Energy is a leading energy retailer in North America and one of the largest green energy providers currently bringing energy solutions to over 1.8 million customers. Our green energy and energy efficient programs provide a real and convenient solution for our consumers to reduce the environmental impact associated with their everyday energy use. Our Natural Gas and Electricity products provide innovative solutions which allow our customers to choose from an array of products to suit their lifestyle and comfort levels with market knowledge which includes fixed rate, variable rate and index commidity supply programs. Just Energy also provide new standalone green energy and home efficiency products and services.

Click below to go www.justenergygroup.com.

The Just Energy Group of Companies currently serves customers across Canada and the United States in British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, California, Texas, Georgia, Florida, Michigan, Illinois, Indiana, Ohio, New York, New Jersey, Pennsylvania, Massachusetts and Maryland.

Yes, Just Energy is fully licensed to operate in all of its markets.

Residents who are above the age of adult majority and reside in Just Energy’s service areas are eligible to choose Just Energy as their service provider. Some of our programs may have more specific eligibility requirements. Please click below or contact us for specific information regarding eligibility.

Click below to learn more about Just Energy.

Just Energy has been licensed to market natural gas, not electricity.

No, Just Energy does not bill separately from your utility for electricity. It is simply listed as your supplier.

Just Energy charges include your natural gas supply and transportation charges.

Additional fees charged by your utility include delivery charges and taxes.

In Indiana it can take between 15 - 120 days for Just Energy to become your natural gas supplier. If it has been longer than that and you still do not see Just Energy listed on your utility bill, please contact us.

Please refer to the cancellation section of the Terms and Conditions of your Agreement with Just Energy for information regarding any exit fees that may apply.

If you have any other questions regarding your commodity supply, please contact Just Energy. For all other charges on your bill you should contact your utility.

Please contact your local natural gas utility for any problems you may be having with receiving your natural gas supply, or any emergencies in your area.

Just Energy does not bill separately from your utility bill, it is simply listed as your supplier. Contact your utility to determine what methods can be used to pay your bill.

Yes, like most major companies, Commerce Energy does use a collection agency, mainly when trying to settle outstanding Exit Fees.

Budget billing means that you pay a set amount each month for the bill. The company will look at the amount you spent last year and then add a percentage to it, to cover the cost of inflation and divide the amount over twelve months. You can contact your local utility to see if they offer budget billing in your area.

Please contact your utility for their policies on late payment, options and budgeting.

Please contact your Utility to notify them of your move and obtain your new account number. Then contact us at Customer Service to process your move.

No, you'll need a new contract for the second location.

No, the existing contract will still uphold. The only change will be the service address on record.

No, there is no fee required to transfer your service.

You can contact Just Energy to cancel your contract and pay any applicable exit fees outlined above.

To see if changing your plan with Just Energy is possible, please contact us.

If you are sending us payment by mail, please send it to: Just Energy, P.O. Box 2210, Buffalo, NY 14240-2210

Yes, once payment has been received, your Utility will automatically reconnect all services with Just Energy based on original contract terms.

You will be charged an Exit Fee as the contract will be cancelled due to non payment.

Typically, energy retailers offer Fixed Rate products (allowing you to lock in your commodity supply rate for a set period of time) and Variable Rate products (where the commodity supply rate would change with the volatility of the market for a set period of time). Click here to learn more about the benefits and why you would be interested in one plan over the other.

Just Energy currently offers a fixed price natural gas product in Indiana. It offers our customers predictability, peace of mind and protection from market price volatility.

OUCC is the regulatory for all services including water, natural gas and electricity. Click here to learn more.