Frequently Asked Questions

General Overview of Commerce Energy

  1. Who is Commerce Energy?
  2. Where can I find financial information about Just Energy Group?
  3. What markets does Just Energy Group service?
  4. Is Commerce Energy licensed?
  5. Can anyone sign up with Commerce Energy?
  6. Where can I learn more about Commerce Energy?

Commerce Energy in Delaware

  1. Are you licensed to sell natural gas and electricity in Delaware?

Understanding Your Bill

  1. Will I receive a bill from Commerce Energy?
  2. Is Commerce Energy charging me for my supply only?
  3. Are there additional fees that my Utility may be charging me?
  4. How long after signing up will Commerce Energy take effect as my provider?
  5. How much will I be charged if I end my contract early?
  6. Who do I contact for questions regarding my bill?
  7. Who do I contact if there are any emergencies, leaks or shortages with my commodity supply?

Paying Your Bill

  1. Where and how do I pay my energy bill?
  2. Does Commerce Energy use a collection agency?
  3. What is 'budget billing'? How do I sign up for it?
  4. Is there a late fee if I don't pay my bill on time?

Service Transfer & Disconnection

  1. How can I transfer my Commerce Energy service to a new address?
  2. Can I transfer my service and have service at two addresses at the same time?
  3. Does transferring my service affect my contract?
  4. Will I have to pay a fee to transfer my service?
  5. How can I disconnect my Commerce Energy service?
  6. How do I change my Commerce Energy plan?
  7. If my service has been disconnected for non-payment but I pay my balance, can I have my service reconnected?
  8. Will I be charged a penalty for disconnection?
  9. What is Commerce Energy's mailing address for exit fees or documentation?

Energy Supply Plans

  1. What are some types of energy plans offered by retailers?
  2. What does Commerce Energy offer in Delaware?

Regulatory Information

  1. What is the Delaware Public Service Commission (PSC)?

Fuel Mix

  1. Quarterly Fuel Mix Label
  2. Annual Fuel Mix Label