Just Energy is a leading supplier of natural gas, electricity and green energy solutions to over 1.8 million customers across North America. Our green energy and energy efficient programs provide a real and convenient solution for our consumers to reduce the environmental impact associated with their everyday energy use. Our Natural Gas and Electricity products provide innovative solutions which allow our customers to choose from an array of products to suit their lifestyle and comfort levels with market knowledge which includes fixed rate, variable rate and index commodity supply programs. Just Energy also provide new standalone green energy and home efficiency products and services.
Click below to go www.justenergygroup.com.Just Energy Group
The Just Energy Group of Companies currently serves customers across Canada and the United States in British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, California, Texas, Georgia, Florida, Michigan, Illinois, Indiana, Ohio, New York, New Jersey, Pennsylvania, Massachusetts and Maryland.
Yes, Just Energy is licensed to sell natural gas and electricity in the province of Ontario.
Residents who are above the age of adult majority and reside in Just Energy’s service areas are eligible to choose Just Energy as their service provider. Some of our programs may have more specific eligibility requirements. Please click below or contact us for specific information regarding eligibility.Ontario Residential
Click below to learn more about Just Energy.About Us
Just Energy is licensed by the Ontario Energy Board (OEB) to market natural gas under Gas Marketer License GM-2010-0152 and electricity under Electricity Retailer License ER–2010-0153.
If you are not currently on a program with a gas marketer, and are not serviced by the Kitchener or Kingston Utility, you are paying a regulated utility rate for natural gas. Your local utility estimates what it anticipates the cost for supplying natural gas will be, and, based on this forecast, the utility proposes a rate to the Ontario Energy Board. Upon approval, the utility will begin charging this rate, and quarterly throughout the year the utility will review and may change the rate to reflect the actual costs of supply. Any discrepancy between the amount the utility received for natural gas and the amount it paid is billed to its customers as an adjustment. Natural Gas rates for the Kitchener and Kingston utilities are determined through municipal council and not by the Ontario Energy Board.
If you are currently using less than 250,000 kWh of electricity per year, or are otherwise considered to be a ‘designated’ consumer, then you are eligible for the Regulated Price Plan (“RPP”). Under the RPP, customers pay for electricity under a tiered pricing structure that may vary every 6 months. If you are not eligible for the RPP, then you are paying the cost of electricity, calculated on a monthly basis as determined by the Independent Electricity System Operator. Click below for the OEB’s definition of a ‘designated consumer’.OEB Designated Customer
The Global Adjustment accounts for differences between the market price and rates paid to regulated generators, and the costs of generation contracts held with the Ontario Power Authority. This is a credit or charge determined by the Ontario government to be assigned to all Ontario electricity consumers. This adjustment was implemented on January 1, 2005 and the rate is adjusted monthly. The amount calculated and applied by utilities to non-RPP consumer invoices varies based on the meter read/bill cycle for each customer. The Global Adjustment is set to reflect the difference between the market price and: →The regulated rate paid to Ontario Power Generation's →Payments made to suppliers that were awarded contracts through the government's RFP process →Contracted rates paid to Non-Utility Generators. The Global Adjustment impacts all customers, regardless of if they are with the utility or a retailer. The only difference is that customers with a retailer will see the Global Adjustment broken out as a separate line item on their bill. The Global Adjustment was formerly known as the Provincial Benefit.
For customers on the RPP, the difference between the amount consumers have paid for electricity and the amount that has been paid to generators is tracked in an account. Consumers who move out of province or leave the RPP for a retailer or spot market pricing will need to settle their share of the balance of that account. This may result in a credit or a charge, depending on price of electricity paid to generators. For customers who remain on the RPP, the amount of the settlement will be rolled into the new pricing set every six months. Customers who protect their price with Just Energy will only pay a one-time settlement.
No, you will continue to be billed by your utility for natural gas and electricity, the only difference will be that you will see Just Energy listed as your supplier and our toll-free phone number will appear on your bill. Click below for an example of where Just Energy charges could appear on your energy bills.Ontario Sample Bill
If you are a natural gas customer, in addition to your natural gas supply, Just Energy also charges you a variable transportation charge. Depending on the program you are on, additional Just Energy charges for JustGreen and other administrative charges may also apply. See your Terms and Conditions for complete details. If you are an electricity customer, depending on the program you are on, additional charges for JustGreen and administration may apply. Refer to your Terms and Conditions for complete details.
All natural gas customers, regardless of if they are with a retailer or the utility will be subject to the following utility charges: taxes, transmission, delivery debt retirement, uplift, congestion, storage and other service related charges. All electricity customers, regardless of if they are with a retailer or the utility will be subject to the following utility charges: regulated delivery, regulatory, debt retirement and other service related charges. As always, all electricity customers remain entitled to/bound by the Global Adjustment.
Please contact your local utility regarding inquiries relevant to your current account balance. For information concerning your energy supply price, please contact Just Energy directly.
In Ontario, it can take anywhere between 10 and 150 days for Just Energy to become your commodity supplier. If it has been longer than that and you still do not see Just Energy listed on your utility bill, please contact us.
Late fees may apply. Please see the Terms and Conditions of your contract for details.
You have 10 days after you receive your first bill from Just Energy to cancel your contract without penalty. After that period a cancellation charge may apply. Refer to the Terms and Conditions of your contract for complete details.
If you have any other questions regarding the commodity supply portion of your bill, please contact Just Energy using any of the following methods: Tel: 1-866-587-8674 Email: firstname.lastname@example.org Please contact your local utility for questions relating to all other charges on your bill.
Please contact your local electricity and/or natural gas utility for any problems you may be having with receiving your natural gas supply, or any emergencies in your area.
Contact your utility to determine what methods can be used to pay your bill.
Yes, like most major companies, Just Energy does use a collection agency when necessary.
No, Just Energy does not offer budget billing at this time. You can contact your local utility to see if they offer budget billing or other payment plans in your area.
Please call your local utility to advise them of your new service address. Just Energy receives the new account number and service address from the Utility as required.
You may transfer your service however it is not possible to have the same contract apply to two locations at the same time. Please contact our knowledgeable Customer Service Representatives using any of the below methods to ensure a seamless transfer. Phone: 1-866-587-8674 Email: email@example.com
No, the existing contract will still uphold. The only change will be the service address on record.
In most cases, there is no fee to transfer your service. Refer to the Terms and Conditions of your contract for details.
You can contact Just Energy to cancel your contract and pay any applicable exit fees outlined above.
To see if changing your plan with Just Energy is possible, please contact us.Contact Centre
If your service ever needs to be disconnected, you will receive a cancellation letter from Just Energy advising of the reason for the cancellation. In order to have your service reconnected, you must contact Just Energy. If Just Energy approves your re-connection, we will make the necessary arrangements to reconnect your service address.
You may be charged a Termination Fee for your disconnection.
If you are sending us payment by mail, please send it to: Just Energy Ontario L.P., 80 Courtneypark Drive West, Units 3 & 4, Mississauga, ON L5W 0B3.
The Provincial government has imposed a new complicated electricity plan known as Time-of-Use Pricing where the rate you are charged for electricity varies depending on when you use it.
The rate you are charged depends on when you use your electricity and the rates are different for On-Peak usage hours, Mid-Peak usage hours and Off-Peak usage hours. Mid-Peak and On-Peak hours flip in the winter and summer due to demand factors and additionally these rates change every 6 months.
If you are like most Canadian households, you likely will consume a good portion of your electricity within On-Peak and Mid-Peak hours, increasing your electricity supply costs.
The Ontario government is in the process of providing Smart Meters throughout the province of Ontario. A Smart Meter automatically tracks how much electricity your home uses and when it is used. If you have a Smart Meter, this information will appear on your monthly energy bills.
If you wish to avoid On-Peak and Mid-Peak rates, you should consider our MyTime™ Electricity Program, which allows you to pay a consistent rate that will always be lower than Mid-Peak and On-Peak prices. Click below to learn more.Ontario Residential
Typically, energy retailers offer Fixed Rate products (allowing you to lock in your commodity supply rate for a set period of time) and Variable Rate products (where the commodity supply rate would change with the volatility of the market for a set period of time). Click here to learn more about the benefits and why you would be interested in one plan over the other.
Just Energy currently offers MyTimeTM Electricity and Predict-a-BillTM Natural Gas. However, many of our existing customers remain on our Price Protection (Fixed Rate) Program. Click here to learn more about products offered in Ontario.Products and Services
Green energy is electricity generated from renewable sources such as hydro, solar or wind and natural gas that is offset through reduced carbon emissions.
Yes, Just Energy does offer green energy programs in Ontario.
Just Energy offers JustGreen™ Power and Natural Gas commodity supply, along with JustClean™ Home, which is a standalone carbon offset program that anyone can purchase and is not tied to commodity usage. To learn more about these programs click below!JustGreen
When you sign up for an electricity or natural gas plan with Just Energy you can choose to green some or all of your your energy consumption for an added cost, when signing the contract. You can also contact us to sign up over the phone as an existing customer.
Buying green energy is your opportunity to take action on the growing global and local urgency associated with climate change, while simultaneously increasing consumer demand for sustainable and renewable green energy solutions.
The JustGreen program helps support the development and growth of over 30 green energy projects across North America. To date, Just Energy has invested over $16.5 million on green energy projects in Ontario alone. This has helped offset over 667,000 metric tons of carbon emissions and inject 2.8 million mWh of renewable energy into the electricity grid. Click here to learn more about the projects Just Energy supports.Projects and Impact
Click below to view the Electricity Facts Label chart that shows: (i) Just Energy's electricity supply mix with 1 to 5 units of JustGreenpower; and (ii) Ontario's system-wide electricity supply mix (2013 data, as determined by the Ministry of Energy).Electricity Facts Label
The Ontario Energy Board is the regulatory body that governs natural gas and electricity in Ontario. Click below to learn more.Ontario Energy Board
A Price Comparison Form lists your current utility’s rate and charges for your given commodity, as well as the proposed rate and charges by the energy retailer. Before entering into an agreement with a retailer, a customer must sign (or for online enrollments acknowledge) the price comparison form.
Under new legal and regulatory requirements that came into effect on January 1, 2011, all new and renewal residential and small to mid-sized commercial natural gas and electricity contracts are required to be accompanied by a board approved Price Comparison Form.
Under new legal and regulatory requirements that came into effect on January 1, 2011, all new and renewal residential and small to mid-sized commercial natural gas and electricity contracts are required to be accompanied by a board approved Disclosure Statement.