Frequently Asked Questions

General Overview of Just Energy

  1. Who is Just Energy?
  2. Where can I find financial information about Just Energy?
  3. What markets does Just Energy service?
  4. Is Just Energy licensed?
  5. Can anyone sign up with Just Energy?
  6. Where can I learn more about Just Energy?

Just Energy in Ontario

  1. Are you licensed to market natural gas and electricity in Ontario?
  2. How is my natural gas rate determined?
  3. How is my electricity rate determined?
  4. What is the Global Adjustment?
  5. What is Final Variance Settlement?

Understanding Your Bill

  1. Will my natural gas and electricity bill be different if I sign on with Just Energy?
  2. Is Just Energy charging me for my supply only?
  3. Are there additional fees that my Utility may be charging me?
  4. How can I find out my current account balance or see my current bill?
  5. How long after signing up for a natural gas or electricity program will it take for Just Energy to become my provider?
  6. Does Just Energy charge a late fee and how much?
  7. How much will I be charged if I end my contract early?
  8. Who do I contact for questions regarding my bill?
  9. Who do I contact if there are any emergencies, leaks or shortages with my commodity supply?

Paying Your Bill

  1. Where and how do I pay my energy bill?
  2. Does Just Energy use a collection agency?
  3. Does Just Energy offer 'budget billing' or a similar payment plan?

Service Transfer & Disconnection

  1. How can I transfer my Just Energy service to a new address?
  2. Can I transfer my service and have service at two addresses at the same time?
  3. Does transferring my service affect my contract?
  4. Will I have to pay a fee to transfer my service?
  5. How can I disconnect my Just Energy service?
  6. How do I change my Just Energy plan?
  7. If my service has been disconnected for non-payment but I pay my balance, can I have my service reconnected?
  8. Will I be charged a penalty for disconnection?
  9. What is Just Energy's mailing address for exit fees or documentation?

Electricity Time-Of-Use Pricing

  1. What is Time-of-Use (ToU) pricing?
  2. How confusing is Time-of-Use pricing?
  3. How will Time-of-Use Pricing impact me?
  4. What is a "Smart Meter"?
  5. Do I have any options to avoid Time-of-Use pricing?

Energy Supply Plans & Green Energy

  1. What are some types of energy plans offered by retailers?
  2. What does Just Energy offer in Ontario?
  3. What is green energy?
  4. Does Just Energy offer green energy plans?
  5. What green energy plans does Just Energy offer in Ontario?
  6. How do I sign up for JustGreen™?
  7. Why should I buy green energy?
  8. What renewable energy and carbon emission reduction products has Just Energy and JustGreen™ customers contributed to?

Regulatory Information

  1. What is the Ontario System-Wide Electricity Supply Mix?
  2. What is the Ontario Energy Board (OEB)?
  3. What is a Price Comparison Form?
  4. Why does Just Energy require a Price Comparison Form to be signed as part of my energy contract?
  5. Why does Just Energy require a Disclosure Statement to be signed as part of my energy contract?