Frequently Asked Questions

General Overview of Just Energy

  1. Who is Just Energy?
  2. Where can I find financial information about Just Energy?
  3. What markets does Just Energy service?
  4. Can anyone sign up with Just Energy?
  5. Where can I learn more about Just Energy?

Just Energy in Alberta

  1. Who is Just Energy Alberta L.P?
  2. Are you licensed to market natural gas and electricity in Alberta?
  3. How is my natural gas rate determined?
  4. How is my electricity rate determined?

Understanding Your Bill

  1. Will I receive a bill from Just Energy?
  2. Is Just Energy charging me for my supply only?
  3. Does Just Energy charge a deposit for new service?
  4. How can I find out my current account balance or see my current bill?
  5. How long after signing up will Just Energy take effect as my provider?
  6. Does Just Energy charge a late fee and how much?
  7. How much will I be charged if I end my contract early?
  8. What are the benefits of making payments using a pre-authorized debit plan?
  9. There are some words on my energy bill that I don't understand. What should I do?
  10. Who do I contact for questions regarding my bill?
  11. Who do I contact if there are any emergencies, leaks or shortages with my commodity supply?
  12. What is the “Electricity/Natural Gas use at a glance chart” on my Statement of Account?
  13. The GST amount on my SOA does not add up?
  14. How do I consolidate my accounts?
  15. What can I do to reduce my monthly SOA?

Paying Your Bill

  1. Where and how do I pay my energy bill?
  2. What are the benefits of making payments using a pre-authorized debit plan?
  3. How do I subscribe to Just Energy's Pre-authorized Debit plan?
  4. What is e-Bill?
  5. How do I sign up for e-Bill?
  6. What is Just Energy's mailing address for bill payments?
  7. Does Just Energy use a collection agency?
  8. How does the budget billing plan work?
  9. How does Just Energy calculate my Budget Billing monthly payment amount?
  10. How long can I stay on the budget billing payment plan?

Service Transfer & Disconnection

  1. How can I transfer my Just Energy service to a new address?
  2. Can I transfer my service and have service at two addresses at the same time?
  3. Does transferring my service affect my contract?
  4. Will I have to pay a fee to transfer my service?
  5. How can I disconnect my Just Energy service?
  6. How do I change my Just Energy plan?
  7. If my service has been disconnected for non-payment but I pay my balance, can I have my service reconnected?
  8. Will I be charged a penalty for disconnection?
  9. What is Just Energy's mailing address for exit fees or documentation?

Energy Supply Plans & Green Energy

  1. What are some types of energy plans offered by retailers?
  2. What does Just Energy offer in Alberta?
  3. What is green energy?
  4. Does Just Energy offer green energy plans?
  5. What green energy plans does Just Energy offer in Alberta?
  6. How do I sign up for JustGreen™?
  7. Why should I buy green energy?
  8. What renewable energy and carbon emission reduction products has Just Energy and JustGreen customers contributed to?

Regulatory Information

  1. What is Service Alberta?
  2. What is the “Understanding Your Energy Contract” Booklet?
  3. Who can I contact for further questions, comments, or concerns?